Overview
a little bit about boldr: boldr is the first global b-corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team united by our desire to connect diverse people with shared values for a bolder impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
let’s start with our values:
* meaningful connections start with authenticity
* we do our best work by being curious
* we grow by remaining dynamic
* our success combines ambitious vision with operational excellence
* at the heart of great partnerships, we’ll always find empathy
what is your role:
as senior director of customer support, you will lead the strategic transformation of boldr’s largest client-facing business unit, supporting clients across multiple sectors, including ecommerce, healthcare, and financial services. This role goes beyond traditional bpo operations: you will redefine what great service delivery looks like in cx through ai integration, data-led insights, and proactive support to not only meet target kpis, but ensure we deliver exceptional client outcomes. You will need to balance operational maturity with a bold vision for the future—driving measurable outcomes through continuous improvement, client partnership, leadership development, and frontline team enablement. You’ll collaborate with cross-functional leaders to align cx delivery with evolving customer expectations, cx transformation strategies and ai enablement, boldr’s purpose, and long-term client growth.
what we’ll like about you:
* you are a transformation-oriented leader—able to evolve from traditional support to forward-looking cx models
* comfortable with ambiguity and change, and energized by introducing new tools, new thinking, and new ways of working
* able to balance execution with strategic vision and people leadership
what you will do
* people & change leadership
o set and execute the strategic direction of the customer support strategic business unit (sbu)
o lead our client tiering strategy and ensure proper resourcing to effectively manage our growing client base
o coach and develop frontline managers into outcome-oriented, tech-enabled leaders
o champion a high-performance, inclusive culture that embraces innovation, accountability, and learning
o create career pathways and leadership pipelines aligned with emerging support models and skill needs
o act as escalation and empowerment point for client and delivery leaders
o model boldr’s leadership values: curiosity, empathy, excellence, dynamic & authentic
* operational & financial leadership
o lead day-to-day performance across all clients in your sbu, for both key kpis and client outcomes, such as customer lifetime value and revenue
o own sbu-level revenue, margin, and meet financial and revenue targets
o support scalable growth through workforce planning, resourcing, and delivery excellence
o establish and maintain sbu-level reporting frameworks, leveraging insights for client and internal governance reviews
o partner with the director of cx practice and support ops to ensure best practice delivery and continual improvement to achieve kpis and client outcomes
* cx transformation & innovation
o serve as partner to implementations teams in maintaining operational excellence of ai tools and automations optimised for our clients
o lead adoption and success measurement of ai tools like qbr assist, client pulse, and other coaching insights
o translate client feedback and delivery insights into ai innovation opportunities and best practices
o design and implement customer journey improvements that shift the sbu from reactive to proactive, personalized, and predictive support models
o lead the adoption of ai and automation tools, such as chatbots, llm-driven assistive tools, sentiment analysis platforms, and smart triaging systems
o collaborate with internal product and platform teams to scale self-service channels and drive first-contact resolution
* client partnership & influence
o ensure every strategic client has a clear success plan and experience journey
o drive and support quarterly and/or annual business reviews with tier 1 & 2 clients
o build relationships with senior client stakeholders and communicate boldr’s value
o partner with revenue division and the director of global client success to execute what great looks like in your sbu
o serve as a strategic advisor to client executives by co-creating experience roadmaps, success plans, and innovation pilots
o anticipate client needs and provide proactive guidance that drives loyalty, retention, and account expansion
o collaborate with cross-functional teams (product, qa, engineering) to embed customer feedback into service and platform design
what we’ll like about you:
you are a transformation-oriented leader—able to evolve from traditional support to forward-looking cx models. You are comfortable with ambiguity and change, and energized by introducing new tools, new thinking, and new ways of working. You are able to balance execution with strategic vision and people leadership.
current open roles
call center agent
hoy
full job description
we are hiring call center agents
you will be answering outbound calls to customers who want to place orders, respond to inquiries.
responsibilities and duties:
* answering outbound calls
* deliver prepared sales scripts to persuade potential customers to purchase a product
* sell products and place customer orders in the computer system
* identify and escalate issues to supervisors
* provide product and service information to customers
* research required information using available resources
* route calls to appropriate resources
* document all call information according to standard operating procedures
* recognize, document, and alert the management team of trends in customer calls
* upsell products and services
* other duties as assigned
qualifications and skills:
* fluent english speaking
* 1-3 years of experience in a call center environment
* knowledge of customer service practices and principles
* excellent data entry and typing skills
* superior listening, verbal, and written communication skills
* ability to handle stressful situations appropriately
* own computer and noise-canceling headset
energy campaign
salary: 60 mx/hr
days of operation: 5 days a week up to 40 hours a week.
job types: full-time, permanent
education: bachelor’s (preferred)
experience: call center representative: 1 year (preferred)
language: english and spanish (preferred)
pay: $60.00 per hour
call center
hoy
telefonista- call center
hoy
clinica oftamologica solicita:
telefonista
requisitos:
* escolaridad: trunco o licenciatura a fin.
* disponibilidad de horario.
* responsable.
* experiência em agendar citas.
funciones:
* atención a llamadas telefonicas.
* agendar, mover y/o cancelar citas en la aplicación electrónica desarrollada con ese fin.
* manejo de información sobre los estudios, procedimientos, tratamientos y cirugías que se realizan.
* brindar información sobre servicios que se ofrecen, costos, procedimientos y que le permitan al paciente venir a consultar con nosotros
ofrecemos:
* sueldo $7,500 brutos al mes
* horario: lunes a viernes 7am-3pm, sabados: 7am-3pm
* prestaciones de ley.
* buen ambiente laboral.
* uniformes.
sueldo: $,000.00 - 7,500.00 al mes
horario:
* incluye fines de semana
* turno de 8 horas
lugar de trabajo: empleo presencial
hoy
somos cardif méxico, líder mundial en alianzas de bancaseguros y seguros de crédito. Como parte del banco internacional bnp paribas; cardif méxico, es una aseguradora comprometida, para tener un impacto positivo en la sociedad y hacer que los seguros sean más accesibles.
¡estamos buscado tu talento!
te invitamos a ser parte de nuestro equipo de trabajo como call center operativo
sus principales funciones son:
* desarrollar a los ejecutivos de venta de las sucursales de nuestros socios para la venta de seguros, a través de impartir capacitación, coaching y seguimiento constante.
* implementar la estrategia definida a cada territorio o zona asignada.
* cumplir con los presupuestos y objetivos de la campaña.
* garantizar que se cumplan los procesos de calidad y sanas prácticas en las ventas en sucursal.
* atender cualquier requerimiento de las sucursales relacionado a la venta de los seguros
* generar planes de visita a las sucursales asignadas y seguimiento de los kpi´s.
* mantener la relación directa con el director de zona del banco
requisitos:
* escolaridad: licenciatura concluida en carreras como administración, comunicación, marketing o afín.
* experiência 2 años en puestos de ventas en el sector bancario, mercados masivos, call center de seguros o banca.
* disponibilidad de tiempo para viajar en todo el territorio mexicano. Trabajo en campo 100%
competencias y/o habilidades requeridas para la posición
* empático
* facilidad de relacionamiento
* flexible
* enfocado al cliente
* capacidad de negociación
* excelente comunicación
si estás interesado en la posición y cubres con el perfil favor de postularte por este medio.
en cardif tenemos un firme compromiso con la diversidad e igualdad de oportunidades, por lo que no discriminamos por motivos de origen nacional, lengua, sexo, género, edad, discapacidad, condición social, identidad de género, apariencia física, condiciones de salud, religión, formas de pensar, orientación sexual, por tener tatuajes o cualquier otra razón que tenga como propósito impedir el goce y ejercicio de los derechos humanos.
tipo de puesto: tiempo completo, por obra o tiempo determinado
duración del contrato: 3-6 meses
sueldo: $19,000.00 - $20,000.00 al mes
pago complementario:
* bono de productividad
tipo de jornada:
* turno de 10 horas
pregunta(s) de postulación:
* ¿tienes experiência realizando coaching a ejecutivos y/o socios en la venta de seguros?
* ¿tienes experiência en venta de seguros y/o en el sector financiero?
* ¿tienes la posibilidad de estar viajando constantemente en todo el estado?
lugar de trabajo: on the road
grupo macro - asesor de call center
requisitos:
* escolaridad: bachillerato
* experiência: mínimo 1 año en atención telefónica (comprobable)
actividades | conocimientos:
* 1. Manejar sistemas y herramientas de trabajo enfocados en atención a clientes.
ofrecemos:
* estabilidad laboral
* vales de despensa
* seguro de vida
* caja de ahorro
si cubres el perfil postulate por este medio adjuntando tu cv
requerimientos
educacion mınima: educación media superior - bachillerato general
empresa de estados unidos - partner of close business
requisitos:
* experiência mínima 2 años en ventas y atención a cliente
* experiência en call center
* ingles avanzado y fluido
* mentalidad empresarial
* excelente presentación y facilidad de palabra
ofrecemos:
* sueldo entre $15,000 - 18,000 netos mensuales (según experiencia)
* comisiones por venta
* bonos por objetivos
* bonos por el mes de diciembre
* pagos días festivos eua
* vacaciones
* horario: l-v 8:00 am - 4:00 pm / 11:00 am - 7:00 pm y sábados 8:00 am - 1:00 pm
funciones:
* estrategias para el cierre de ventas
* seguimiento a clientes
* realizar citas con clientes vía zoom o teléfono
* solución de problemas con clientes
* generación de reportes indicadores (kpis) para el departamento
* coaching para el equipo de ventas en cerrar sus ventas
tipo de puesto: tiempo completo
salario: $5,000.00 - 18,000.00 al mes
horario:
* turno de 10 horas
hoy
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