*descripción empresa*:transporte de carga federal terrestre y logística*misión del cargo*:leading and directing the day-to-day operation and customer service and their personnel at mvt logistics.
*funciones del cargo*:*main responsibilities*:- maintain company issued service standards, safety standards and security procedures.- perform reviews, evaluations, or disciplinary action for members of the customer service team.- present information and respond to questions from department managers, co-workers, customers andthe general public.- handle customer service requests and follow up to ensure customer satisfaction.- provide general assistance and advice to customers.- relationship building with customers, both internal and external.- lead the day-to-day inside operation and provide guidance for the customer service team.- work with line staff and line manager to ensure a premium customer service experience both insideand outside.- regularly communicate with customers and with all internal departments to ensure customer servicestandards are met and exceeded when possible.- handle customer complaints and/or objectives on services and provide follow up.
document allcommunication with customers.- identify and solve problems in early stages and look for ways to prevent problems when able.- communicate issues to management team quickly when necessary.- organize the broker aspects of the business by managing and communicating with our partnercarriers.- build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers anddrivers).- maintain constant contact with carriers to secure additional truck capacity and manage existingbusiness agreements.- align, campaign, and target carriers utilizing all tools to solidify book of business and supportoperations on consistent lane flows and shippers.
*other responsibilities*:- performs other operational related activities or projects as delegated.- assist in hiring process*requisitos*:bilingual english/spanish required.knowledge of as400 and mcleod (preferred).bachelor's degree in business administration, logistics, engineering or related field is required.excellent communication abilities with aptitude in problem-solving.minimum of three years of transportation/logistics experience and one year of supervisory experienceknowledge of ctpatcomputer savvy with working knowledge of relevant software.
*condiciones oferta*: