Join to apply for the customer success manager role at virtustantjoin to apply for the customer success manager role at virtustantdirect message the job poster from virtustantto apply, you will only have to fill a short form on our website that will take you less than 5 minutes.about the company:our client is a technology company dedicated to providing user-friendly solutions for the security industry.
built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations.
they pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.job description:we are seeking an enthusiastic and proactive customer success manager (csm) to join our client's growing team.
as the primary liaison for revenue-generating accounts, you will help customers unlock the full value of our client's solutions.
this role is vital in cultivating customer loyalty, driving product adoption, and generating retention and upsell opportunities.full-timemonday to friday, 8 am–5 pm cstmay occasionally require weekend workresponsibilities of the role:serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners.build and maintain trusted advisor relationships with customers to identify upsell opportunities.oversee post-sales activities to ensure tangible benefits from the solutions provided.develop and execute customer success plans to drive adoption and value realization.act as the voice of the customer and provide actionable feedback to internal teams.identify and mitigate risks to customer success in collaboration with account teams.required experience and qualifications:3+ years of customer success or inside sales experience.proven ability to build deep customer relationships and manage accounts for sustained revenue generation.strong enthusiasm for customer engagement and problem-solving.high technical acumen, particularly with google workspace.experience leveraging web-based applications to enhance customer success outcomes.proactive and initiative-driven mindset.preferred skills:familiarity with hubspot crm.experience working in a small business or startup environment.track record of increasing customer satisfaction, retention, and upsells in a tech-driven environment.personality:proactive and solution-oriented.highly organized with attention to detail.excellent interpersonal and communication skills.a natural relationship-builder and empathetic listener.salary and benefits:payment in usd or local currency according to candidate's preference.remote-friendly work culture.opportunities for career advancement.supportive and innovation-focused team environment.software & tools:google workspacehubspot crmproject management tools (e.g., trello, asana)communication platforms (e.g., zoom, slack)seniority levelseniority levelassociateemployment typeemployment typefull-timejob functionjob functioncustomer serviceindustriescomputer and network securityreferrals increase your chances of interviewing at virtustant by 2xget notified about new customer success manager jobs in latin america.bogota, d.c., capital district, colombia 3 days agobogota, d.c., capital district, colombia 2 days agoremote customer success manager (saas experience)mexico city metropolitan area $2,700.00-$4,000.00 4 days agocustomer success manager - latam (remote)customer success manager (work from home)we're unlocking community knowledge in a new way.
experts add insights directly into each article, started with the help of ai.
#j-18808-ljbffr