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company description
stäubli is a value driven technological solutions provider with four dedicated activities: electrical connectors, fluid connectors, robotics and textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
company description
stäubli is a value driven technological solutions provider with four dedicated activities: electrical connectors, fluid connectors, robotics and textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
job description
job function:
the job of the stäubli fcs sales administrator is to interact with internal and external customers.
reports to:
fcs sales administration manager – americas
responsibilities and objectives:
* work directly with the customers and the sales engineers to generate quotation for services and parts.
* customers portal management
* receiving and processing customer orders, ensuring accuracy and timeliness
* inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
* interact with customer to provide or gather administrative information to set up customer in erp or set up stäubli as a vendor
* process and send invoice to customers for services and parts
* communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
* daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
* contribute to team effort by accomplishing related results as needed
* work with internal departments to meet customer’s needs.
* assist accounting with past due invoices/accounts resolution
* creation of non-conformance reports
* participate in training sessions and update order entry processes as needed.
qualifications
* associate degree in business administration or equivalent work experience required (customer service/inside sales background preferred)
* proficient with erp sap system
* proficient in microsoft office and microsoft excel
* experienced with customer relationship management software (crm)
* quality and customer service driven to consistently satisfy internal and external customers
* organized and detail oriented
* self-motivated, proactive, and resourceful
* positive, professional attitude
* establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
* reacts quickly and adapts to changes in priorities, circumstances, and direction
* self-starter and work under limited supervision in a fast-paced team environment
* must be able to use critical thinking and problem solving to resolve customer issues
* exceptional written and verbal communication skills
additional information
physical requirements:
* prolonged periods sitting at a desk and working on a computer
* must be able to lift up to 25 pounds at times
* dexterity and accuracy as needed to operate equipment
work schedule:
* monday-friday 8:30am – 6:00pm
* hybrid schedule available (remote days based on department schedule)
seniority level
* seniority level
entry level
employment type
* employment type
full-time
job function
* job function
sales and business development
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