Overviewauto express managerwho we are american international group, inc. (aig) is a leading global insurance organization. Aig member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.we’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our volunteer time off and matching grants programs.get to know the businessgeneral insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General insurance offers a broad range of products to customers through a diversified, multichannel distribution network.the auto express manager function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the analice claims team role specialized expertise in the different business areas. The auto express team team works with the business to support a wide array of products and offerings, they process payments to suppliers and insured parties, and the team leader plays a key role in guiding the team to achieve its goals.
What you’ll doabout the rolelead an express analysis team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under supervision, develop strategies to achieve desired service levels (nps), define goals aligned with the department's objectives, and encourage your team to meet them.
Your contribution at aig successfully leading a team of express analysts, maintaining performance within metrics, and being responsible for 700 claims per month.
Responsibilities
functional responsibilities:manage the allocation of claims within their complex team of adjustersprovide a technical referral point for team members and manage performancekeep the lob senior manager advised of key complex loss developments and wider complex trendsexecute strategic initiatives within their complex teamensure complex best practice is maintained within their complex teamdrive performance through required criteriaensure claims are accurately assessed and proactively reserved within agreed service levelsembed use of balance scorecard/kpis within team
accountabilities:team performanceteam professional and technical developmentteam communicationteam complianceeffective resolution of complex level claims handled by team adjustersaccurate and consistent reserving and financial control of claims in complex teammitigation of indemnity and expense spend for complex claims within their teamperformance manage the team to maximise best practice compliance and minimise lost economic opportunity within complex claims segmentpersonal development / succession planning for individuals within the complex teammanaging compliance with governance standards and regulatory requirements within the complex teameffective communication to all relevant stakeholders
leadership skillspeople and team management experience, including the proven ability to effectively manage team membersability to positively influence stakeholders at every level both internally & externallyhighly effective communicator (written, verbal, presentation, training)ability to deliver strategic directives internally while also marketing aig claims expertise externallybroad range of leadership competencies, from direction and pace setting to coaching and effective listeningidentify and address performance issues within the team
technical skills and expertisefully developed specialist knowledge in lob technical claims topicsstrong stakeholder management experience, both internal and externalpolicy language skills enabling accurate and consistent policy wording interpretationknowledge of legal / regulatory and litigation / procedural requirementsexperience in negotiation, mediation, arbitration and adr skillsexperience in conducting technical claims audits and effectively following up on findings
what we’re looking forexperience: at least 3 years of claims management.along with technical skills required for the job, soft skills like effective broker engagement, teamwork, proactive management, effective time management/prioritization, calendar organization.effective analytical and attention to detail.
At aig, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Benefitsenjoy benefits that take care of what mattersat aig, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our total rewards program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Company values and inclusionreimagining insurance to make a bigger difference to the worldamerican international group, inc. (aig) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At aig, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusionwe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and employee resource groups (ergs). With global chapters, ergs are a cornerstone for our culture of inclusion. The talent of our people is one of aig’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
Aig provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.aig is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .
Functional area: cl - claims aig seguros mexico s.a. De c.v.
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