Location: remoteexperience: 2+ years (workday hcm)english level: b2+ (upper-intermediate or higher)we are looking for a tier 1 workday helpdesk resource. Primary duties will be around eibs and reassigning user-based security roles, the candidate will manage around 80% of all tickets.- act as first point of contact for workday-related support requests via servicenow ticketing system. - provide guidance on basic navigation, functionality, and troubleshooting with workday hcm skus. - assist users with password resets, login issues, and general system access problems. - document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up. - escalate unresolved or complex issues to tier2 support or workday functional teams. - maintain knowledge base articles and faqs for common workday issues. - ensure compliance with company policies and data security standards when handling sensitive information.must haves:- 2+ years experience supporting workday hcmbenefits package:we offer a competitive and comprehensive set of benefits, including:- major and minor medical insurance benefits that include coverage for spouse and children, as well as support for medical expenses. - life insurance - savings fund - grocery vouchers - christmas bonus - career path development - telework allowance - wellness & cultural support programs - discounts on graduate programs at universities like tec de monterrey and uag - language school discountsplease send your updated cv in english to start the process!