It operations manager – incode omni
we are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers. Through our flagship suite, incode omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (kyc) to omnichannel authentication and more. We\'re in the process of rapidly scaling our global but close-knit team and we\'re looking for leaders who are curious, driven and excited by ownership
the opportunity
as an it operations manager you will take on challenges in the it space related to provisioning of user access, it asset inventory management, provisioning, maintenance and support of endpoint devices, establishment of a 24/7 internal it support function, and solve other varied challenges that can surface as incode scales.
responsibilities
* provide leadership and guidance to the it operations team, including "rolling-up your sleeves" and becoming involved in the operation.
* manage software licensing requirements and negotiation of license costs with our vendors.
* provisioning endpoint devices to new employees.
* wiping and re-allocating devices from departing employees.
* find resourceful and effective ways to deliver endpoint devices to our globally distributed staff.
* build a team to support these functions and provide 24/7 it support for incode employees.
* automate and accurately maintain an it asset inventory.
* support in providing evidence of it controls to external auditors.
* manage software license lifecycle.
* monitor and ensure internet service is available across incode\'s offices.
* automate user provisioning and deprovisioning.
* provide it governance and oversight to ensure business alignment.
* implement itil service management principles and achieve significant service improvements.
* create and update the processes and procedures for itsm.
* ensure adequate documentation is maintained (internally to it ops team, and for knowledge base)
* vendor management, management of service documentation/network and service topology.
* provision and maintain communications technology, such as zoom rooms and zoom licenses.
qualifications
* bachelor or degree in computer science, it or relevant field.
* minimum of 10 years of experience in infrastructure management and in it industry.
* minimum of 5 years of experience as an it operations manager.
* experience using networks and cloud computing.
* executive communication at all levels.
* leadership and organizational skills.
* languages: advanced english.
* microsoft endpoint, compliance, security, o365 certifications are a plus
* mobile device management (intune, jam, hexnode) is a plus
benefits & perks
* meaningful equity
* competitive salary
* travel - yearly sprints
* benefit allowance for health insurance, life insurance or pension contribution
* open vacation policy
* flexible working hours
* working as part of a global business with a diverse team
* opportunity to grow from the ground up with a well funded early-stage start-up
* working closely with passionate and supportive team members
our culture
values matter we share a set of core values and want to hear from you if you believe in: customer centric and impactful products; working as part of a bright, passionate, and diverse team; simplicity; quality; bias for action; integrity; empathy; courage.
please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home
incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
mex it operations subdirector
hoy
mex it operations subdirector
country: mexico
gestionar el soporte de los servicios de custodia. Gestionar el soporte de los servicios de fondos. Gestionar el soporte de banco de méxico y cámaras (local y extranjeras).
it operations specialist network – atlas copco mexicana
hoy
it operations specialist network:
- functional area: information technology
- country: mexico
- city: tlalnepantla de baz, estado de méxico
- company name: atlas copco mexicana sa de cv
- date of posting: sep 3, 2025
your role: it operations specialist network, with the goal of ensuring the delivery of network services with quality, reliability and strategic alignment. Working in partnership with internal teams and external suppliers, you will be a key player in atlas copco\'s digital journey in the americas, with a focus on excellence in user experience.
responsibilities: be accountable for the delivery, stability and compliance of network services; support daily network operations with a focus on the nasa region (north and south america); monitor network performance and identify irregularities; resolve network issues to ensure high availability; manage network assets, including recommendations, installation and lifecycle; collaborate with external partners and internal teams to align network services with business objectives; participate in projects with operational support and technical recommendations; align with architecture and solutions teams for continuous improvements and global compliance
to succeed, you will need:
experience in lan, wan, wireless and firewall infrastructure; experience with network troubleshooting (layers 1 to 4 of the osi model); familiarity with sd-wan (velocloud) and zscaler proxy; knowledge of azure networks; experience in global and collaborative environments; knowledge of it processes and methodologies (itil, pmi, sdlc)
education: completed higher education; ccna certification (mandatory), ccnp and itil foundation (desirable); fluent english (mandatory); second language is a plus.
in return, we offer: culture of trust and accountability; lifelong learning and career growth; innovation powered by people; comprehensive compensation and benefits; health and well-being
job location: hybrid. This role offers a hybrid working arrangement, split between remote and on-site at atlas copco offices in tlalnepantla de baz, estado de méxico, mx.
contact information: talent acquisition team: gabriela vega larragoiti
uniting curious minds: behind every innovative solution, there are people working together to transform the future.
it operations specialist – devices (nestlé)
hoy
about it in nestlé we are a team of it professionals from many countries... The operations specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The operations specialist is responsible for the effective and efficient operational support of the aligned products. S/he is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.
position snapshot location: nestlé méxico; stream: workforce 360; type: permanent
key responsibilities: ensure efficient and secure is/it operations; oversee incident, problem, change, configuration, and event management; ensure service partners provide required service; support quality and efficiency improvements; support market & project testing; participate in assessments for integration; run small-scale projects for deployment of functionalities
required profile: bachelor degree; 3+ years is/it experience; devops preferred; experience with service management principles; english proficiency; global environment experience
service delivery pm (toshiba/tgcs)
hoy
the project manager will be responsible for participating in strategic planning and ensuring results of the services team, through controls and metrics. Build plans for sustainable growth, align with mexico service strategy, manage multiple priorities, and establish trusted advisor relationships with client accounts. Coordinate with other tgcs teams for product/service rollouts.
areas of expertise & special skills
* bachelor's degree
* 8+ years in project management
* pmp or itil (desire)
* ms project
* strong urgency and results focus
* operational excellence and end-to-end procedures
* ability to multitask and meet deadlines
responsibilities:
* grow client satisfaction and revenue; manage budgets and performance reports; ensure alignment with commitments
* support business leads through onboarding and product rollouts; assess financial implications and market conditions
* expand global services footprint; implement continuous improvement in service areas
we offer:
* direct hire by toshiba; comprehensive benefits and vacation
associate service delivery analyst – qad
hoy
company description: qad is a world-class saas company focused on manufacturing and supply chain; virtual-first environment; travel may be required to offices for collaboration.
job description: install, configure, maintain and upgrade qad and related products on qad cloud non-production environments; contribute to uptime metrics and slas.
your responsibilities:
* environments monitoring; production/non-production monitoring; incidents and problem management
* service requests management; dba tasks; cloud environment activities
* incident management, severity handling; rfc creation and execution; certification building
qualifications:
* be/btech/mca; 0-2 years qad/progress experience; linux, rdbms, dba tasks; sql; qad pks certifications good
* minimal travel
about qad and dei commitments included.
service delivery manager / contact center – mexico city
hoy
description: dresden partners seeks a service delivery manager; firm focuses on recruitment and personnel management; on-site in mexico city.
requirements: 5+ years in service center operations; english; sla/kpi management; iso security standards; itil; manage teams >200; shifts coordination.
responsibilities:
* develop work plans with kpis and slas; oversee ticketing system; performance reviews; hire and onboard
* incident monitoring and reporting; process improvements
* iso compliance; security and policy enforcement
benefits: legal benefits; health insurance; vacation; on-site in mexico city
sap & commercial operations specialist (it business partner) – geely auto mexico
cuauhtémoc, distrito federal
ayer
join geely as our it business partner — sap & commercial operations work across finance, sales, after-sales, marketing, product, and logistics to streamline operations and accelerate revenue; liaison with sap, crm, dms, dhl/otd.
what you\'ll do
* configure and support sap modules (fi, sd, mm, co)
* coordinate dealer onboarding and data flows
* lead workshops, uat, and training
* monitor incidents; collaborate with vendors and china hq
* document processes across sap/crm/dms/otd
* deliver reports and support governance
what we\'re looking for
* bachelor\'s in it, engineering or related
* hands-on sap experience (fi, sd, mm; co a plus)
* understanding of commercial operations and logistics
* basic web development and database knowledge (html, sql, php)
* fluent in spanish and english
tools you\'ll work with:
* sap s/4hana, crm (seekop), oem-dms, postman, excel, power bi, looker studio
if you\'re a proactive problem-solver with a passion for operational excellence and cross-functional collaboration, we\'d love to hear from you
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