About four seasons
four seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‐class employee experience and company culture.
about the location
on the stunning southern coast of mexico's baja peninsula, experience cabo's golden corridor with mexican chic and a cool mediterranean vibe. In the heart of all the action, the coveted community of cabo del sol is home to our modern hacienda‐style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of mexican music, art and culture – embraced by the warmth of our four seasons "familia."
director of people & culture role
a passion for people and talent management and as a business partner; strategic, strong business acumen, a catalyst for change and an employee champion. The ideal candidate must have mexican law knowledge and local market experience. We look for talent who share the golden rule – people who, by nature, believe in treating others as we would have them treat us.
management level
operations – division head
key elements of the job
* leads people & culture vision: creates and communicates a compelling people & culture vision that enhances employee experience, organizational performance, and alignment with the resort's long‐term strategy.
* develops strategic people initiatives: designs and implements long‐range strategies for talent development, organizational effectiveness, culture‐building, succession planning, and leadership growth.
* leads and develops the p&c team: provides leadership, coaching, and support to the people & culture team, including indirect oversight of department trainers and culture ambassadors. Ensures they are aligned, empowered, and meeting performance and service excellence standards.
* strengthens leadership capability: ensures new and existing leaders have the knowledge, skills, and behaviors needed to be successful. Oversees leadership onboarding, coaching, and capability building programs to support strong 90‐day transitions and ongoing development.
* partners with planning committee: supports and advises planning committee members on talent strategy, leadership development, performance management, and employee engagement initiatives.
* champions culture & standards excellence: drives a culture of service excellence by championing core values, culture standards, and company initiatives through training, communication, recognition programs, and organizational alignment.
* operational partner: works collaboratively with department leaders to ensure consistent delivery of training, staff development, and people practices that strengthen operational performance.
* strengthens employee & guest experience: analyzes feedback from guest satisfaction data, employee insights, surveys, and workplace trends to identify performance gaps and implement targeted development solutions.
* facilitates learning & development programs: designs and delivers engaging training programs for employees and leaders, fostering continuous learning, inclusion, and high performance.
* consults and advises leaders: acts as a strategic business partner to managers, providing guidance on organizational change, team dynamics, employee relations, and people‐centered decision‐making.
knowledge and skills
* college education required or equivalent experience.
* minimum 3‐5 years of experience in the same role in the hospitality industry.
* experience managing diverse cultures.
* working knowledge of mexico labor law is advantageous.
* strong leadership skills and ability to coach, teach, mentor, and counsel others to improve performance.
* strong written and oral presentation skills.
* requires exceptional knowledge of and ability to operate computer equipment to include all microsoft office products.
* friendly, outgoing, and warm personality.
* strong interpersonal skills with the ability to work with department heads.
* must be fluent in english & spanish.
what to expect
* be part of a caring team with a family spirit.
* have opportunities to build a successful career with global potential.
* work in a diverse and challenging environment and engage with the leadership team.
* be recognized for your accomplishments.
we look forward to receiving your application!
*please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.* *
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