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* maintaining all mexico based employee documentation/files.
* to assist with new employee orientations & assure to have complete personnel files, including the request to sign all legal documents.
* perform hr/related activities on hrit tools (sap/successfactors platform), primarily pertaining to the employee life cycle (from hire to retire).
* assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/hr business partner requirements
* assist with tier one general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
* to process the various hr transactions as per the laid guidelines/sop
* manage calls from employees & other hr staff (proficient english/verbal communication skills)
* to receive/respond to email inquiries and assigned tickets - (proficient writing skills)
* to perform tasks within the established turnaround time and capable of multitasking on a day to day basis
* open for new business process changes and adaptability for new systems/technology
* meeting with ministry of labor and other external agencies where necessary for submitted mandatory forms/documentation
* other onsite responsibilities as assigned.
basic qualifications:
* relevant bachelor’s degree, or equivalent combination of education and experience
* proficient in english and spanish
* preferred location in guadalajara or mexico city and the ability to commute and report to ntt guadalajara or mexico city office
* high level of accuracy and attention to detail
* proficient organizational skills
* ability to work independently
* preferred previous experience working with filing and inventories.
* solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
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