Who we arescalepex is a dynamic services firm specializing in providing nearshore solutions.we are committed to reshaping the way businesses harness talent globally.with a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape.our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.at scalepex, we blend cutting-edge technology with human expertise to deliver tailored solutions that drive success.what makes us effective- delivery focused: we tailor our approach to our client's specific problem.we listen first, then collaborate to formulate the solution.- people focused: we believe in developing our people.we enhance and expand the capabilities of our team through constant mentoring and training.- gig workers we ensure that the "right resources" are performing the "right role" at the "right time" delivering excellence.what you will be doing*key responsibilities*:- respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.- provide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possible.- document all interactions accurately and thoroughly in our crm system, ensuring clear communication and seamless handoffs if necessary.- collaborate closely with other departments to escalate complex issues and ensure timely resolution.- continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.*requirements*:*basic requirements*:- high school diploma or equivalent.- advanced english level.- ability to take a full-time job and work 100% on-site at balcones coloniales, querétaro.- proven experience in customer service or a related field, preferably in a call center environment.- excellent communication skills, both verbal and written, with a friendly and professional demeanor.- strong problem-solving abilities and a passion for helping others.- ability to multitask and navigate multiple systems simultaneously.*benefits*:what we offer- $12,000 mxn per month free of taxes- 100% paid training period- work benefits superior to the established law- referral bonuses