Overview:
it is the responsibility of the customer service supervisor to coordinate and guarantee 100% of the customer's requirements in the following areas: inventories, reception, shipments, conditioning, campaigns, transit monitoring, unloading of imports, updating of systems; and also coordinate planning with the internal team to meet the client's objectives.
*job description*:
*function*:
- guarantee that the reporting generated from the daily operation is provided in a truthful, complete and timely manner, thus controlling inventory 100%.
- provide timely follow-up to specific customer requirements.
- identify areas of opportunity in the customer service process.
- follow-up and conclusion of corrective actions concerning the customer service area.
- train customer service personnel.
- monitoring of kpis and statistical results of receipt and shipments.
- periodically validate that updates to the systems
- general planning:
- planning of receipt, shipments plant and ports.
- projected receipt plant by market.
- constant communication about special requests.
- projection for processes to the units.
- shipment results and receipts according to forecast.
- planning internal physical and fiscal inventories.
- attend conferences.
- decision-making about the department.
Job requirements:
- *
education*: bachelor's degree in computer science, commerce or logistics.
- *knowledge*: customer service, planning and communication.
- * experience*: 2 years of experience in the automotive industry.
- * required language*:
- * availability to travel*:
pay type : salary