About the rolewe are looking for a driven and bilingual account manager / engagement lead to own and grow our strategic relationships with key airline partners in latin america. This role sits at the intersection of technology sales and airline operations, requiring a candidate who can speak the language of both it decision-makers and commercial aviation leaders.you will serve as the primary point of contact for these accounts, ensuring successful adoption of our technology solutions, driving upsell opportunities, and aligning our roadmap with each airline's evolving needs. Fluency in spanish and english is essential, as is a strong background in b2b technology sales.key responsibilitiesaccount management & client engagementserve as the single point of contact (spoc) for the airline clients across all commercial and technical touchpointsbuild and maintain executive-level relationships with stakeholders in it, operations, revenue management, and commercial teamsconduct regular business reviews (qbrs) to assess performance, surface opportunities, and reinforce value deliveryproactively identify risks to retention and develop mitigation strategies in partnership with customer successtechnology sales & revenue growthown the revenue targets for assigned accounts, including renewals, expansions, and cross-sell/upsell of technology productslead consultative sales cycles, translating complex airline operational challenges into compelling technology solution narrativespartner with pre-sales and solutions engineering to scope, demo, and close new product opportunitiesnegotiate commercial terms and contract renewals in alignment with legal and finance teamscoordination & internal collaborationact as the internal voice of the customer — relay airline feedback to product, engineering, and support to influence roadmap decisionscollaborate with implementation and project management teams to ensure smooth onboarding and delivery milestonesmaintain accurate crm data (salesforce or equivalent), forecasting pipeline with precisionrequired qualificationsfull professional fluency in spanish and english (written and spoken) — this is non-negotiable5+ years of experience in b2b technology sales, account management, or client engagement rolesdemonstrated track record of managing large, complex enterprise accounts and consistently meeting/exceeding revenue targetsstrong understanding of saas, platform, or enterprise software solutions and the ability to articulate technical value to non-technical audiencesexperience working with or selling to airlines, travel tech companies, or transportation/logistics organizationscomfortable leading commercial negotiations at the c-suite and vp levelproficiency with crm tools (salesforce preferred) and sales productivity platformspreferred qualificationsprior experience working with lcc/ulcc (low-cost/ultra-low-cost) carriers in latin americafamiliarity with airline it systems such as pss (passenger service systems), revenue management, or ancillary platformsbackground in aviation technology, airline distribution, or travel industry softwareportuguese language skills are a plusexperience with data-driven storytelling and executive presentation in multicultural environments