Role summary
senior director, it infrastructure & operations responsible for delivering mission-critical technology infrastructure and leading the global infrastructure & operations team, spanning strategic planning, system architecture, infrastructure engineering, and operational excellence. You will provide a secure, reliable, and scalable infrastructure, cloud platforms, and customer-focused support capabilities that enable collaboration, productivity, and innovation. This role is located onsite in san francisco, with four days on-site per week.
responsibilities
* own the infrastructure architecture, ensuring simplification, rationalization, and modernization across cloud, network, systems, and collaboration platforms.
* oversee global infrastructure, including firewalls (palo alto), networking (cisco/meraki), vmware, windows/linux servers, enterprise storage, identity services, and certificate management.
* oversee backup, disaster recovery, and business continuity readiness, ensuring resilient, tested, and compliant infrastructure operations.
* ensure seamless hybrid work by overseeing collaboration platforms - including microsoft 365, audio visual and meeting-room technology, and productivity tools – to deliver a cohesive, productive digital workplace.
* oversee endpoint engineering across windows, macos, intune, automox, and associated deployment frameworks, ensuring standardization, security, and life cycle consistency.
* deliver a high-performing service desk function that provides predictable, scalable, and responsive support - including onsite, remote, vip/executive, and event support – to ensure a consistently high-quality and productive employee experience.
* oversee operational support across multiple geographies – to include on-site support, site expansions, lab environments, corporate moves, and infrastructure buildouts.
* oversee vir's aws ecosystem to deliver secure, resilient, and cost-conscious cloud architecture supporting bioinformatics, research and rest of the company, while ensuring strong performance through the cloud msp.
* collaborate with peers within it (e.g. Infosec, r&d, sg&a, lab it, pmo, compliance) and business leaders to ensure infrastructure investments are properly prioritized, scoped, delivered and managed in support of business-driven requirements.
* select, evaluate and develop personnel to ensure efficient operation of the functions.
* provide strong oversight of vendors and msps, ensuring high-quality delivery and accountability, competitive pricing, and ongoing service optimization.
* prepare and manage infrastructure-related cost estimates, budgets, schedules and delivery.
* create, maintain and mature it policies, procedures, and systems to ensure regulatory, compliance, and quality needs are met, while driving continuous improvements across people, process and technology.
qualifications
* bachelor's degree in computer science, mis, or relevant experience
* 18+ years of progressive experience across it infrastructure, cloud and operations, with 8+ years leading multi-disciplinary technical teams and msps in complex, high-growth environments.
* 5+ years in biotech, pharma, or life sciences it, with direct support for research and lab environments.
* broad technical skillsets spanning cloud (aws), network, systems, collaboration platforms, endpoints across both windows and macos ecosystems.
* proven ability to architect, simplify, scale, secure, modernize and standardize enterprise it infrastructure.
* strong experience operating and optimizing aws environments, including managing outsourced devops, enforcing cost-efficient architectures in support of scientific computation (e.g. Research bioinformatics/data science team).
* demonstrated leadership of service desk, endpoint engineering, and digital workplace technologies, delivering exceptional employee and executive experiences in a hybrid-work environments.
* demonstrated vendor and msp management expertise, including contract negotiations, pricing discipline, sla accountability, and service optimization.
* excellent communication and stakeholder-engagement abilities, capable of translating complex technical concepts for executive, scientific, and cross-functional audiences.
* a systems-thinking approach that unifies architecture, engineering, operations, service delivery, and user experience under a simplified, scalable technology strategy.
* strong experience in sox and gxp regulated environments
* ability to travel up to 10%, including to europe
skills
* cloud architecture and engineering (primarily aws)
* network and systems administration
* collaboration platforms and digital workplace technologies
* endpoint engineering across windows and macos
* vendor and msp management
* strategic planning, budgeting, and governance
* executive communication and stakeholder management
education
* bachelor's degree in computer science, mis, or relevant experience
additional requirements
* travel up to 10%, including to europe
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