Services delivery team lead – kyndryl
lead and inspire a team of professionals to deliver end‑to‑end services.
Facilitate agile practices and optimize workflows, identifying bottlenecks and eliminating obstacles.
Champion high‑quality deliverables throughout the technical services life‑cycle, exceeding customer business needs.
Work with delivery managers to ensure customer service priorities are met.
Steer squads past technology and process roadblocks, using kyndryl bridge data insights to tailor improvements.
Lead the resolution of complex service‑related issues and align squad workloads with business priorities.
Communicate effectively with client stakeholders, keeping project progress synchronized and providing feedback for squad growth.
Represent the team at user group meetings, leadership gatherings, and client interactions.
Collaborate on interdisciplinary service improvement projects and set team targets aligned with business metrics, performance standards, and slas.
Leverage data‑driven insights and ai services to tackle data management challenges.
Qualifications
proven experience leading technical teams through incident, problem, and change management, including root cause analysis.
1–2 years of technical resolution and support experience.
Effective communication with both technical and customer stakeholders.
Industry‑recognized certifications in relevant technical areas (e.g., public/private cloud, mainframe).
Intermediate‑advanced english proficiency.
Preferred skills
bachelor’s degree in a related technical field or equivalent practical experience.
Experience with an itil‑driven service organization.
Six sigma, pmp, or itil certifications.
Intermediate portuguese language skills.
Team leader – ams
responsible for line management and leadership of the people operations team, ensuring targets, slas, and kpis are met while delivering high‑quality recruitment services.
Support recruiters to achieve targets, act as escalation point for recruitment challenges, and maintain quality of requisitions.
Mentor recruiters on service delivery and hiring manager relationships.
Maintain regular communication with team members through 1:1s and virtual collaboration sessions.
Deliver recruitment services in line with contractual obligations and client slas.
Lead vacancy consultation discussions with sourcing, review shortlists, and support hiring decisions.
Manage offer processes, broker offers, and support candidates through negotiation and notice periods.
Build and maintain trusted partner relationships with senior hiring managers and client stakeholders.
Advise on attraction strategies and coach hiring managers on realistic fit.
Guide the team in continuous improvement and upsell opportunities for client services.
Review demand forecasts and maintain on‑target performance.
Build a talent pooling plan and regularly review progress reports.
Qualifications
experience managing diverse teams and setting them up for success.
Proficient written and spoken communication in english and spanish; portuguese a plus.
Skill in setting clear objectives and conducting regular performance conversations.
Talent‑champion mindset with training, coaching, and career development focus.
Strong ability to recognize growth, promote talent, and address underperformance.
Leadership that inspires high performance and drives key metric achievement.
Benefits
full training and support.
High‑value and challenging work.
Vibrant, diverse, and collaborative culture.
Competitive reward and benefits package.
Eeo statement
we do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
Team lead – boldr (shift lead)
supervises and leads a shift team, ensuring quality standards, performance metrics, and continuous improvement.
Provide guidance, coaching, and support to team members.
Implement quality control procedures and address issues promptly.
Monitor performance metrics and take corrective actions to meet or exceed targets.
Train new associates and provide ongoing development.
Maintain open communication with team, shift leads, and management.
Address operational challenges and collaborate with other departments.
Manage helpdesk, checking agent availability and sla tickets.
Act as point of contact for management queue escalations.
Qualifications
curious and authentic mindset.
Analytical and critical thinker with attention to detail.
Passionate about client satisfaction.
Bachelor’s or college degree in any field.
Minimum of one year of leadership experience.
Excellent verbal and written communication skills.
Ability to convey complex ideas to clients.
Open to feedback with an adaptive attitude.
Customer orientation with diverse background adaptability.
Benefits
work from home.
Training and development opportunities.
Team lead – igaming (spanish‑speaking countries in latam)
responsible for retention content planning, development, and collaboration across teams to deliver quality content in mexico, chile, colombia, and other latam markets.
Plan and develop retention content tailored to each market.
Verify information about tournaments, promotional codes, and other key details.
Generate engaging content ideas and align them with broader marketing strategies.
Mentor and guide editors and copywriters on accuracy, consistency, and quality.
Approve content briefs and ensure promotional details are accurate.
Coordinate with cross‑functional teams (social media, retention, design) for brand consistency.
Maintain clear communication and foster collaboration across teams.
Qualifications
proven experience in content strategy, planning, and management.
Strong knowledge of mexican, chilean, and colombian markets and cultural nuances.
Native‑level spanish proficiency with adaptability for latam audiences.
Fluency in english (c1/c2 level).
Excellent organizational and multitasking skills.
Track record of delivering high‑quality outputs efficiently.
Strong leadership and mentoring abilities.
Effective communication and collaboration skills.
Familiarity with crm tools, content management systems, and a/b testing.
Team leader – qualitest (bilingual engineers)
manages bilingual engineering teams with a focus on project management, analytical excellence, and continuous improvement.
Excel in english communication and project management capabilities.
Strong analytical skills and advanced excel proficiency.
Creative and strategic mindset.
Self‑learning and logical thinking.
Proficiency in change‑management and iso 9001 and 27001 processes.
Cultivate relationships across business streams while driving objectives and outcomes.
Benefits
culture of diversity, inclusion, and continuous learning.
Full training and support.
Competitive reward and benefits package.
International mobility and rotation opportunities.
Access to training courses, mentorship, and leadership programs.
Bonus and referral programs.
Logistics leader – dsv
oversees quality management, iso certification compliance, and continuous improvement across 90+ countries.
Ensure customer satisfaction and quality of services.
Document, review, and approve corrective actions before release.
Facilitate root‑cause analysis and conduct audits.
Generate performance reports and address client and supplier concerns.
Drive continuous improvement based on internal and external audits.
Manage budgets, reduce costs, and build a talent pooling plan.
Guide teams on qms and iso standards.
Qualifications
industrial engineering background.
Conversational english proficiency.
Strong communication and documentation skills.
Ability to manage and develop teams across diverse cultures.
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