Overview
careers to smile about
at pepsico, you'll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, gatorade, lay's and quaker, our work touches millions of people every day.
at the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
whatever your role, you'll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
responsibilities
the opportunity
this sr. Business analyst will be responsible for the escalation and remidation of spa box tickets to quickly resolve saleshub+ issues nationally for our frontline field sales associates that may impact make, move or sell for flna. The pfna sales technology sustainment team delivers industry-leading capabilities and end to end solutions to over 30,000 employees. This role will be expected to be highly responsive and quickly/efficiently manage competing priorities and multiple issues simultaneously. Delivery of department kpis and slas in support of strategic business initiatives are critical for success. Strong collaboration, communication, and influence skills are required
spa support daily email volume
avg: 20 issues resolved per day, 380 issues per period, 4,962 issues in ,700 emails annually)
examples of issues: missing orders/sales/manifests, retailer issues, product list issues, missing items, item authorization
5 minutes or less response time is sla, no more than 3 emails before escalating issue to the correct team
ms teams connect with users to facilitate quicker resolution typical daily issues
it partnerships
daily triage calls to determine priority of inc's and work with it on resolution and timing open inc's for critical field issues
bring field concerns/suggestions and determine feasibility of enhancements
discuss bugs and enhancements fo on-going pgt issues
your impact
as sr. Business analyst your responsibilities would consist of
this role will support the pfna sh+ team including the following workstreams:
saleshub+ spa box management
100% coverage to be shared by 2 mbs associates
lead the day-to-day sh+ processes by resolving issues/incidents surfaced by the frontline and coordinating across teams as needed.
collaborate cross-functionally with the supply chain/sap coe, pgt, asn, asset management, and it teams, and frontline field sales.
maintain high level of communication with frontline field sales and other key stakeholders
issue description, # of impact, current status, timing of next status
escalate spa box trends to sales enablement leadership especially highlighting pilot software trends negatively impacted pilot users
proactively work to identify new ways of working to deliver efficiency gains
ensure high quality of customer service by developing skills that promote responsiveness, professionalism, and customized support.
bring an intellectual curiosity to the role that will help drive innovation.
qualifications
¿who are we looking for?
candidates should have experience working with salesforce, sap, and be proficient in all mircrosoft office applications. Exceptional verbal and written communication skills are a must and english advanced proficiency is required. Database knowledge (sql/n1ql) is also preferred.
advanced english proficiency required - written and verbal (defr, level c1 or c2)
bachelor's degree required with concentration in business, data analytics, or engineering preferred
advanced/proficient computer skills (outlook, word, power point, excel), salesforce & sap
must have strong proven analytical and problem-solving skills in order to formulate effective action plans to deal with issues proactively
experienced in handling several high visibility responsibilities in parallel
very responsive and comfortable with working in a dynamic environment
clear communication skills (both written/oral) tailored to different levels of seniority (hourly employees to zone sales leadership)
attention to detail
ability to retain/recall historical issues quickly to apply similar solutions for future events as necessary
consistent follow up on issues even if original issue is transitioned to another team, as sales still expects a response from sh+ directly
comfortable working in a cloud environment
superb organizational, communication, and analytical skills
if this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
what can you expect from us:
opportunities to learn and develop every day through a wide range of programs.
internal digital platforms that promote self-learning.
development programs according to leadership skills.
specialized training according to the role.
learning experiences with internal and external providers.
we love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
financial wellness programs that will help you reach your goals in all stages of life.
a flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
and because your family is also important to us, they can also enjoy benefits such as our wellness line, thousands of agreements and discounts, scholarship programs for your children, aid plans for different moments of life, among others.
we are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
nivel de antigüedad
no corresponde
tipo de empleo
jornada completa
función laboral
ventas
sectores
industria manufacturera y servicios de alimentos y bebidas