Job title: banking call center agentskills: banking, financial, customer service, call center experience: 3 years job location: mexico city, mexico onsite role and full time we at coforge are hiring banking call center agent with the following skillset: handle inbound voice calls with professionalism & empathy. Support customers with credit cards (including lost/stolen reports, checking & savings accounts, debit cards, online & mobile banking, bill pay & mobile deposits, loans & mortgages & other voice-related tasks as assigned. Inform customers of account status and process maintenance requests (e.g., payments & balance transfers). Assist with escalations and ensure timely resolution. Accurately document all interactions in client systems. Requirements: 6-9 months of call center experience. Fluent in english (b2+ to c1 level). Must reside within 1.5 hours of the site. Comfortable with 10-hour shifts. Strong customer service, communication, and problem-solving skills. Ability to follow client systems, policies, and compliance standards.