Scope providing clients with a specialist recruitment
solution via managing the onsite team/s, building strong internal
and external stakeholder relationships, driving recruitment
delivery as well as the management of budget and suppliers. Main
accountabilities client management. Key activities: - first point
of contact for client and first escalation point for any daily
operational issues - proactively engaging with the client to
understand recruitment needs and drivers to ensure appropriate
resourcing strategies are aligned and put in place and forecasting
is achieved - ensuring onsite team is meeting internal and client
kpi's & sla's - develop and refine client processes and
procedures, identify areas for improvement and implement solutions
needed to streamline work-flow and increase operating efficiency -
responsible for meeting customer satisfaction targets - on-going
account development and up-selling from existing solution and
engaging with necessary randstad colleagues - managing ad-hoc
project based work and reporting to benefit the smooth running of
the client account - prepare activity reports to support effective
management of information reporting. Operations management. Key
activities: - analyse recruitment demand, recruitment services and
delivery costs to identify where improvements can be made in
quality and productivity and ensure targets are met. - maintain
external networks with industry associations, government bodies,
networking events and others, to obtain market information. -
developing and maintaining internal randstad operations and
infrastructure networks. - manage financial and administrative
processes in accordance with company policies, standards and
procedures to support day to day management of the business. -
resolve escalated commercial and contractual issues or complaints,
if needed and in line with company policy. - comply with internal
processes at all times people management. Key activities: - lead
and manage the recruitment and induction of consultants to ensure
business resource plans have been achieved. - provide leadership,
coaching and support to teams and consultants to ensure that they
perform to the maximum of their abilities. - assess and address
training needs of staff to support personal development plans. -
provide regular communication to staff to update them on market
developments, business priorities and to create a positive working
environment - provide regular and constructive feedback to staff. -
conduct team meetings to promote teamwork, set & prioritize
goals and inform on company updates. Knowledge, skills and
experience - expertise within the sector or business line - proven
results as a supervisor and/or team leader - business management
experience - strong recruitment delivery experience - excellent
client relationship building skills - expert on current trends in
recruitment/talent attraction strategies - ability to multi-task
and manage priorities - excellent written and verbal communication
skills in spanish and in english languages key performance
indicators - achievement of contract performance kpis - client
satisfaction - contract p&l performance against budget -
employee engagement - team productivity (gp/pe) supervises - talent
advisor senior, talent advisor junior, sourcer, recruiting
coordinator reports to - rpo director, rpo sr account manager, rpo
account manager education - bachelor's degree or 3 years equivalent
work experience required - for team leaders with recruitment in
english - english spoken with fluency and written with accuracy
competencies all employees are required to exemplify the full suite
of randstad competencies and behaviours however the key
competencies for this role include: strong concepts - commercial
acumen - client focus best people - team leadership - performance
management - developing and coaching - resilience - works under
pressure excellent execution - passion for results - commercial
drive - team working - efficient implementation superior brands -
promotes core values - genuineness