Overview
join to apply for the sales admin mexico role at genesys.
genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
the sales admin role is integral to supporting executive leadership, the sub-regional sales team, and cross-functional departments. It ensures smooth operations, fosters efficiency, and plays a pivotal role in building a cohesive and value-driven workplace culture. This position requires a proactive mindset, exceptional organizational skills, and the ability to embody genesys core values: embrace empathy, fly in formation, and go big.
responsibilities
* executive assistant to sales vp and directors
* calendar & schedule management: plan, prioritize, and manage calendars, ensuring alignment with internal and external stakeholders.
* travel coordination: organize travel plans, including flights, accommodations, itineraries, transfers, and last-minute changes.
* communication & correspondence: draft, edit, and manage professional communication, acting as a point of contact for inquiries
* meeting preparation: prepare agendas, presentations, and materials for meetings, arrange in-person meetings, transfers, etc.
* confidentiality: handle sensitive information with discretion and maintain a high level of professionalism.
office administration (support focused on the sales team)
* bcd travel administrator and travel emergencies
* provide administrative support to the sales team, ensuring efficient and effective operations.
* coordinate meetings, presentations, and communications between the sales team and clients.
* event planning and budget management for sales team
* quarterly business reviews (qbrs): plan and execute four qbrs annually, managing all logistics and budgets. Allocate annual budget to plan ahead.
* sales events: approximately 1 per week
* organize cx day, cx workshop, etc.
* define and implement standard processes for these events, including room reservations, merchandising and gift preparation, identifying participants, and coordinating coffee breaks.
* executive visits: create and implement a standard process for executive visits (agenda, transportation, reservations)
* hr, it, and facilities support (applicable for méxico, nola, sola)
* hr support: onboarding new hires and local hr tasks (only nola and sola)
* it support: manage stock inventory, prepare devices for new hires, and oversee it services
* facilities support: oversee office administration, including supplies, snacks, beverages, cleaning, and security; act as the point of contact for service office administration
* finance and invoice management (mexico, sola, nola): support the finance team by collecting invoices at month-end
* amex (corporate credit card administration)
* purchasing process: onboard new vendors, create purchase requisitions, and ensure regional needs are met efficiently and cost-effectively
* general problem-solving and relationship management: liaise between executives, team members, and corporate teams; anticipate needs and maintain smooth team communication
* corporate communication and coordination: primary contact for latam leadership and genesys corporate teams
* engage in high-level conversations to align regional standards with global strategies and support global initiatives
expectations for role execution
* ownership and empowerment: take full ownership of office administration and make budget-appropriate decisions on office supplies, vendor selection, and travel/event expenses within approved budgets
* collaboration and communication: maintain clear communication with latam leadership and u.s. corporate teams; address cross-departmental needs efficiently
* strategic thinking and problem-solving: advise sales leadership to improve efficiency and productivity; anticipate obstacles and develop preemptive strategies
* cultural leadership: model company values and promote inclusivity, collaboration, and open communication
* process improvement and documentation: create sops for recurring events and continuously refine processes to align with corporate standards
* global alignment and high-level collaboration: represent latam in high-level conversations with corporate stakeholders; support global initiatives locally
about genesys:
genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. To learn more, visit www.genesys.com.
reasonable accommodations: if you require a reasonable accommodation to complete any part of the application process, contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
this email is intended to support job seekers requesting accommodations. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
seniority level: not applicable
employment type: full-time
job function: sales and business development
industries: it services and it consulting and software development
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