Are you a proactive, detail-oriented professional who thrives in fast-paced environments? Do you love bringing structure to growing teams, managing projects, and supporting leadership directly?
dcm is looking for a sales support & operations coordinator to support our ceo and help manage the performance, hiring, and operational flow of our remote sales team.
remote – based in mexico | full-time | u.s. Hours
english fluency required
what you'll be doing:
1. Recruiting & onboarding coordination
* post job listings, screen resumes, and shortlist top candidates
* review tests, schedule interviews, and report best candidates to the ceo
* enter candidate details into jira for tracking and task assignment
* send offer letters, contracts, and onboarding paperwork
* schedule new hire training and monitor completion of onboarding steps
2. Sales operations & team oversight
* track daily performance metrics for sdrs and aes (calls, bookings, pipeline activity)
* prepare weekly reports summarizing individual and team progress
* assign leads and ensure reps are actively working new opportunities
* monitor crm activity and follow up when leads are mishandled or ignored
* oversee the lead flow and coordinate with marketing or sdrs to prevent bottlenecks
3. Executive support
* serve as the ceo's right hand for all things sales operations
* keep tasks and projects organized via clickup
* provide summaries and updates so the ceo can make fast, informed decisions
* step in to handle urgent issues or support initiatives as needed
4. Client support & escalation handling
* monitor client communication for issues or delays
* step in to assist with client questions or help de-escalate problems
* route client needs to the appropriate ae, admin, or technical contact
ideal candidate has:
* fluent english (spoken & written)
* 3+ years of experience in sales operations, executive support, or recruiting
* a highly organized and accountable personality
* ability to hold others accountable while supporting their success
* experience in sales or recruiting
* comfortable using project management tools and crms
* familiarity with clickup, ghl, zoom, frontapp, msoffice, and indeed preferred.
to apply:
please submit the following:
* your resume (in english)
* a short introduction explaining why you are a good fit for this role
* examples of relevant experience, if available
job type: full-time
pay: $16, $39,000.00 per month
experience:
* executive assistant: 5 years (preferred)
* operations support: 3 years (preferred)
* sales support: 2 years (preferred)
* client support: 3 years (preferred)
language:
* english (required)
work location: remote