Position summary: 1.
housekeeping manager owns theguests experience related to cleanliness and visual impressionsonboard, offering a seamless execution of premium service that isboth exceptional and memorable.
2.
housekeeping manager mustpossess outstanding hospitality, communication, and organizationalskills in addition to effective decision-making abilities.
3.
thisindividual will take full ownership and accountability for themaintenance and cleanness and will also ensure the flawlessdelivery of all services to the highest level of expectation.
4.he/she excels at establishing and maintaining a positive workingenvironment and manages to performance expectations through openand frequent communication.
5.
he/she demonstrates excellenttraining, leadership development and recognition skills with bothsupervisors and crew members, and always maintains a strong floorpresence, ensuring team members deliver exceptional customerservice to guests through flawless and consistent execution oftheir responsibilities.
6.
this position description in no waystates or implies that these are the only duties to be performed bythe shipboard employee occupying this position.
employees may berequired to perform any other job related duties assigned by theirsupervisor or management.
7.
all duties and responsibilities are tobe performed in accordance with the company's safety, quality andenvironmental standards and royal caribbean international's brandstandards, sqm standards, usph guidelines.
8.
in accordance withroyal caribbean international's royal way, each employee alwaysconducts himself in a professional and courteous manner.
thisconsists of physical and verbal interactions with guests or fellowemployees and/or in the presence of guest and employee.qualifications: 1.
two to three years progressive housekeepingmanagerial experience, preferably in an upscale hotel, resort, orcruise ship.
(shipboard experience preferred).
2.
preferredbachelor's degree in hospitality management, businessadministration or related field from an accredited college oruniversity or the international equivalent.
3.
extensive knowledgeof proper cleaning techniques, chemical handling and safety relatedprocedures, requirements and use of equipment, personal protectiveequipment and job safety analysis related to proper handlingchemicals, lifting, pushing, and pulling heavy equipment, garbageremoval.
4.
knowledgeable about talent assessment techniques,quality service standards and guest satisfaction, development ofcrew / management, leadership skills and coaching abilities forfront line employees and junior management, increased ability tosolve issues.
5.
knowledge of policies and practices involved inthe human resources function.
6.
working knowledge of computers,internet access, and the ability to navigate within a variety ofsoftware packages such as excel, word, or related company programs(sqm, ocims, fidelio, lga, medallia, kronos etc.)
7.
workingknowledge of financial aspects, budgeting, and cost containment,planning and future orders, inventories, and c&r.
8.demonstrates strong results oriented management style with provensuccesses.
9.
must focus on operational goals where training,leadership development and recognizing overall team performance isparamount.
10.
specific knowledge of principles and processes forproviding exceptional customer and personal service including needsassessment, problem resolution, demonstrated strong attention todetail and achievement of quality service standards.
11.
must beable to utilize and administer the progressive disciplinary actionprocess through coaching and counseling to improve performancewhere possible.
12.
ability to communicate diplomatically withmanagers, shipboard and shore-side employees to resolve problemsand negotiate amicable resolution to challenges.
13.
flexibility tomanage, direct and encourage a positive, dynamic, diversehousekeeping operation by navigating through a changing workenvironment.
14.
pass omnia assessment for behavior and cognitivelanguage requirements - good knowledge of the english language isrequired.
ability to speak additional languages such as spanish,preferred.