*summary*:
- senior specialist for project delivery and/or operations in the given business sub-capability. Partner with business stakeholders and tt strategic business partners for demand analysis, solution proposal/evaluation and project delivery.
*about the role*:
*key responsibilities*:
- coordinate and support regional internal audit and external inspections, ensuring compliance and delivering against kpis.
- partner with country development it heads regarding demand planning and technology strategy within a region
- represent the business for issue and request escalation from country and region to development it leadership and other service functions.
- execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area.
- deliver products according to strategy and with reusability.
- ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.
- deliver products / projects according to it strategy and ensure solutions are efficient, cost effective, “fit for purpose” and can leveraged for other purposes or organizations.
- track, report, and deliver against agreed success factors and kpis for various stakeholders for responsible service area to include inspection readiness and conclusion.
*essential requirements*:
- at least 10+ years of relevant experience in it service management, project management, or related roles.
- spanish / english language proficiency (reading, writing and communication) is necessary.
- business application support experience including: itil experience ,service delivery and demand management experience ,proficiency in using itsm tools and platforms, such as servicenow etc.
- regulatory best practices - knowledge pharmaceutical good practices (gxp, gcp etc.). Other highly regulated industries will be considered.
- project methodologies (agile, waterfall methodologies)
*desirable requirements*:
portuguese.
Risk management.
Itil foundation certification
certification in scrum methodology
division
operations
business unit
cts
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
Functional area
technology transformation
job type
full time
employment type
regular
shift work
no