**About AXA Group Operations**
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the
following divisions:
- Group CIO
- Group Technology Operations
- Group Security
- Group Emerging Data & Technology
- Group Procurement & Sourcing
- Group Operations Transformation
- Strategic Programs, Group Operations Finance
- GO General Secretary and Risks
- AXA GO BO (legal entity: AXA Business Services)
AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff
members.
**Job Purpose**
Demand Intake and Scoping
- Capture the business demands and have an overview of all demand for their scope (Country /
Market)
- Ensure business needs and priorities are understood to support the business strategy.
- Work closely with the Account Manager, Product Business Partners, Market Integration
Expert and PM when needed to ensure pre-scoping is performed to identify if existing
products are available, or if a new solution is required.
- Working closely with the Product teams and other relevant GO teams, the Demand
Management Officer is accountable for the scoping and the engagement regarding demand
towards the Entity. For all non-standard requests that require transversal coordination, the
Demand Management Officer collects inputs from the various contributors and orchestrate
the overall delivery.
Demand Planning
- Manages the Entity project Portfolio
- Requests the necessary resources to meet the demand.
- Helps with portfolio prioritisation - from an Entity perspective.
- Helps address any competing, or conflicting demands.
- If the demand is significant enough to become a project, formally adds the project to the
Integral project portfolio.
- Intermediates with GO Project Management allocation.
- if no PM is assigned, the Demand Management Officer ensures funding is approved before
proceeding with the next steps.
Delivery, Monitoring & Reporting
- Owns the Demand Management Process for the Country / Market /Entity and ensures all
defined steps are followed appropriately.
- Monitors and reports on the portfolio of demand and ensure effective closure - providing
required information to Market Head, Account Manager, PBP... - to be shared in relevant
governance with the Entity (Project Review Board where instated)
- When informed that a Product enhancement, or feature request is added to the Product
lifecycle timeline and therefore not to be delivered immediately, ensures the information is
passed back to the requestor.
**Leadership Capabilities**
Business and functional skills
- Have a very strong understanding of the Demand Management process and any
supporting processes.
- Have a sound knowledge of Product families GO structure, Tech and Data roadmap,
objectives, organization, and policies.
- A strong understanding of the AXA GO Product catalogue.
- Where relevant, a good understanding of insurance business needs/challenges of the
Opco and technical environment, in the short and long term
- Client focused and service minded with sound business thinking.
- Strong understanding of GO Operations activities project / program delivery and have a
good overview of all GO Programs and inter-dependencies.
- The ability to learn fast, stay current and have a basic technical understanding of the
Products.
- Ability to understand cost of ownership and the Product pricing model
Interpersonal skills
- Strong communication and presentation skills, with an ability to communicate plans,
requirements and process.
- Strong collaboration and relationship building
- Sufficient influence and persuasion skills, with a capacity to speak up assertively and put
clear expectations on the table in the interest of Group Operations, local legal Entity, or
AXA Group
- Strong team player, including ability to work in multi-cultural team with limited or no
hierarchical structures amongst them.
- High motivation and ability to work under pressure and autonomously.
- Good English and local language skills (where necessary)
Leadership skills
- Focus on delivering simplification and efficiency.
- Capacity to take ownership towards concrete results with a hands-on and pragmatic
attitude.
- High level of personal accountability and strong commitment
Strategic Vision
- Need to understand the GO vision & goals regarding Product families and understand the
Entity strategic direction.
**Your Profile**
**Education & Experience**
- Good IT background
- Experience of working in a global Organization
- Good understanding of Group Operations Governance
- Good understanding of GO financial, project and product processes.
- Good understanding of demand management processes
**About AXA**
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re