Key account executive
we are seeking a highly skilled key account executive to join our team in cancun (zona hotelera) for our business unit reserv (booking engine). This is an on-site position at our cancun office.
this role is pivotal in building strong relationships with hotels, proactively addressing their needs, and identifying opportunities to increase revenue production, upsell, and cross-sell.
* identify opportunities for upselling and cross-selling additional services or products, contributing to overall revenue growth from existing clients.
* continuously enhance communication strategies, ensuring clients are well-informed, supported, and engaged with the company's offerings.
key responsibilities include:
account management
conduct regular account reviews to assess performance, address concerns, and identify opportunities for additional value creation and product utilization.
act as the key liaison for hotels after the sale, building strong, trusting relationships by understanding each hotel's specific needs and goals.
analyze how hotels are using products, offering suggestions to improve efficiency, ensure full utilization of features, and maximize benefits.
cross-department collaboration: work closely with sales, support, and technical teams to ensure a seamless and positive experience for hotel clients, facilitating adoption and satisfaction.
test new features before going live to ensure quality.
self-motivated with a passion for sales and customer service.
required skills and qualifications
at least 5 years of previous experience in the hospitality field, in customer success, account management.
proficiency in english & spanish.
ability to break down complex information and make data-driven recommendations to clients and internal teams.
experience using crm systems.
ability to conduct product demonstrations and training sessions, ensuring clients can maximize the product's value.
comfortable discussing additional products, services, or features with clients to help them achieve better results while driving revenue growth.
ability to empathize with clients, ensuring they feel heard and supported throughout their journey with the company.
benefits
client training: design and deliver comprehensive training programs to educate clients on the effective use of products and services, maximizing their value.