Associate account manager - existing accountsjob location: remote - mexicooverviewwe are looking for an associate account manager to support existing customer accounts, with a strong focus on sales operations and day-to-day commercial support.this is a non-quota carrying role, ideal for someone earlier in their career who is operationally strong and eager to grow within sales or sales operations.responsibilitiessupport existing customer accounts throughout the sales process, partnering closely with sales and sales operations.assist with deal execution, including pricing, quoting, approvals, and coordination with deal desk and legal.respond to non-technical customer inquiries related to pricing, contracts, renewals, and billing.participate in client follow-up calls and occasional customer-facing projects (approximately 30% client interaction).support team members on accounts that are designated as strategic by sales management.maintain accurate account and opportunity information in the crm.collaborate cross-functionally to ensure smooth sales processes and strong customer experience.develop and communicate accurate sales forecasting on a real-time basis.ensure customers are reference-able and participating in company marketing efforts, to the best of their ability.attend company sales meetings, training sessions and trade shows.regularly contribute ideas to improve account management.grow knowledge and awareness of best practices and market trends.grow knowledge of company's software solution and company's best practice sales and account management methodologies.basic qualifications2–3 years of experience in sales, sales support, sales operations, account coordination, or a related commercial role.strong analytical and numerical skills; excel experience is key.experience with quoting or pricing tools is a plus.very strong english communication skills, with a clear, confident, and professional style; able to communicate assertively when needed.demonstrated ability to build rapport and collaborate effectively across teams.highly organized, detail-oriented, and able to manage multiple priorities with minimal oversight.self-motivated and comfortable working in a fast-paced, operational environment.growth mindset and interest in developing within a commercial or sales operations career path.travel: up to 5–10%, as needed.what you can expect nexthyland recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps.be sure to add hyland to your contacts list and check your spam folder so you never miss a message from us!Interview processrecruiter screenhiring manager interviewfinal round with hm, team member, and/or cross-functional partnersoffer!Benefits & contract typeyour recruiter will share more details throughout the process - feel free to ask about our benefit packages!Hyland mexico or colombia - indefinite-term contract#hylandlifesince *, it has been hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform.our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow hylanders, or engaging in the communities where they live and work.the #hylandlife hashtag encompasses our employee-centric culture.our employees live our culture day in and day out by bringing their best self to work.hyland supports them to do just that through career development resources, wellbeing programs and innovation practices.we thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.as we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities.we strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.application faqssoftware powered by icims.#j-*-ljbffr