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8 hours ago - be among the first 25 applicants
responsibilities:
* provide warm and courteous service to guests upon arrival and departure, efficiently, quickly, and safely handling luggage while maintaining an image that meets the highest standards of efficiency, courtesy, discipline, and presentation.
* consistently offer a warm and professional welcome and farewell to owners and guests, maintaining an impeccable appearance and genuine service attitude.
* handle and transport guests' luggage during check-outs, check-ins, room changes, and safekeeping, always demonstrating a service-oriented and courteous attitude.
* guide owners and guests to their rooms with attentiveness, respect, and discretion, accurately describing room amenities, clarifying doubts, and answering questions.
* provide truthful and timely information about local attractions and promote hotel facilities and services, actively selling these amenities.
* perform messenger and parcel services, including delivering newspapers to guest rooms as instructed by the delivery captain.
* attend to phone calls efficiently and courteously, providing requested information based on established departmental phraseology.
* monitor the condition and operation of equipment, and keep the luggage storage area clean and organized.
* stay informed about hotel policies, procedures, facilities, services, and events.
* maintain professionalism and composure under pressure, always aiming to satisfy guests within hotel policies and procedures. Report any issues affecting guest satisfaction or hotel image to your immediate supervisor.
marriott vacations worldwide is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive culture.
seniority level
* entry level
employment type
* full-time
job function
* management and manufacturing
industries
* hospitality
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location: mallorca, quintana roo, mexico
posted 2 weeks ago
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