If you're looking for a career where you can make a real impression, join and discover how valued you'll be.
one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
we are currently seeking an experienced professional to join our team in the role of *client services support*
*purpose role*
*principal accountabilities*:
- develop required product and customer journey knowledge to support end to end resolution of customer enquiries
- support customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customer
- think laterally beyond procedures to resolve issues ensuring service tats are met, leading to better customer relationship
*requisitos*:
- strong analytical, problem-solving and technical skills
- proven ability to deliver creative and flexible customer solutions
- excellent time management, planning and organization skills; ability to manage and resolve/complete multiple competing priorities, projects, and inquiries
- excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations required
*experience*
- bachelor's degree in business, related field or equivalent work experience
- experience with, or knowledge of, local regulatory requirements related to anti-money laundering and/or sanctions compliance preferred
- excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels
- good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- knowledge of industry standards related to all cash management products and services preferred
- excellent microsoft word, outlook, and excel experience required
tipo de puesto: tiempo completo
sueldo: $4,824.56 - $18,531.86 al mes
beneficios:
- seguro de gastos médicos
- seguro de la vista
- seguro de vida
- servicio de comedor
- vacaciones adicionales o permisos con goce de sueldo
pago complementario:
- bono anual
tipo de jornada:
- turno de 8 horas
escolaridad:
- licenciatura terminada (deseable)
idioma:
- inglés (obligatorio)
lugar de trabajo: remoto híbrido en azcapotzalco, cdmx