Are you ready to take off your career with us? Would you like to join a multicultural team and take on new challenges in mro activities?
if you are eager to show your skills as
customer service manager
, check out this position and apply
tasks
your main tasks include, among others:
* responsible for commercial processing & operational handling of the contract based on cost effectiveness
* identifies & manages revenue opportunities
* advises customers & pro-actively sells services
* responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal kpis
* independently manage the customer relationship at the operational level & ensure its ongoing development
* responsible for first escalation level for process related issues
* monitor & support performance
* coordinate bu's within lht & maintain an internal/external performance dialog
* corrects cost booking & in time invoicing
* managing lht supply chain to meet customer requirements
* takeover of additional tasks when is required al final de las tasks
requirements
if you want to take a new step in your career as
customer service manager
, take a look to the following requirements:
* high school diploma/ged required
* bachelor´s degree desirable
* more than 2 years of experience in mro customer service required
* fluency in english & spanish language required
* german language desirable
* mro customer service & mro repairs management knowledge required
* sap, max / csm training knowledge desirable
* ms office knowledge as user
* excellent cost consciousness
* excellent detail orientation
* excellent communication skills
* excellent problem solving
* excellent adaptability
* excellent commitment
* responsible of budget, costs and revenue: influences up to usd 50.000
* must possess a legal work permit in mexico
* willingness to travel
* manages constant time pressure
* manages high stress level
* cv/resume, reference list & recommendation letters required
* company may provide relocation assistance