We are looking for a crm manager to join grupo axo!
about the rolewe're looking for a crm manager to lead the customer engagement strategy across fashion & beauty brands.
you'll manage a team, optimize multi-channel journeys, ensure smooth platform operation and drive data-driven growth, retention, and engagement.key responsibilities· lead and coordinate the crm team, ensuring strategic execution and high-quality deliverables.
· design and optimize retention, customer journeys, and omnichannel campaigns.
· manage crm operations and marketing automation workflows.
· plan, execute, and optimize customer journeys and campaigns.
· analyze crm performance & customer behavior.
· collaborate closely with marketing, e-commerce, retail, brands, and analytics.
· improve crm processes, governance, and data quality standards.
· manage relationships with agencies, tech partners, and external stakeholders.what we're looking for· solid experience in crm, customer engagement, marketing automation or retention.
· 1+ year leading teams or managing talent.
· strong analytical mindset, strategic thinking, and commercial sensitivity.
· experience with crm/cx platforms (sap, salesforce, oracle, emarsys, etc.).
· fluent english.if you're driven by creating meaningful customer experiences, leading high-energy teams, and generating real impact, we'd love to meet you.