Responsibilities ·after-sales maintenance management1)will be responsible for mexico after-sales service sitemanagement, include:service tat(repair turnaround time)management,sparearts review, service network extension, repair cost managementand so on 2)customer repair service satisfactionmanagement,include:regular customer site visits to identify painpoints,make action to improve customer satisfaction and track theprogress to keep that the action is effect to improve customersatisfaction,customer recall for satisfaction.
3)coordinateinternal resources to provide effective support, ensuring timelyand sustainable resolution of customer issues ·technicalsupport&training 1)based on daily repair issues at the servicecenter, develop targeted training programs to enhance technicians'capabilities in resolving recurring problems 2)new producttraining,after company launch new product,give service centercorrespond training 3)collect product quality issue and givefeedback to company,track the progress of solution for qualityissue ·service sales,promote service sales,like:warranty extensionservice,maintenance card service and so on ·repair devices,needrepair some customer's devices requiriments ·have devicerepair&after-sales management experience ·security experienceis preferred.
·strong social skills, fluent in english, reading,writing and oral english.