Why compucom?
(overview):
compucom provides powerful, game-changing technology solutions that are mobile, reliable and easy-to-use, allowing your business to compete like never before.
our associates are what make us different.
we've built a diverse, results-driven culture, centered on our commitment to excellence, caring, and inclusion.
what we need & what you'll do (responsibilities):
the foc operations admin afterhours must perform both technical and administrative tasks to ensure functionality and efficiency of computer systems.
the foc operations admin afterhours must be knowledgeable in software, hardware and networks.
they must be critical thinkers and problem-solvers with great attention to detail.
since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.
- will perform technical support activities over the phone with proper documentation in the electronic ticketing system with the highest quality and customer service skills.
- will also perform call-backs to end users to isolate issues and verify ticket info.
- will proactively complete assigned tasks and obtain the required online training certificates according to the operation's needs.
who you are (qualifications):
- work skills required:_
- excellent english skills (technical and business conversational).
80%
- ability to provide excellent customer service and quality to our internal and external clients.
- analytical, cognitive and communication skills.
- multitasking skills, responsible and with sense of urgency.
- service desk or customer service experience over the phone with us clients is mandatory (1 year minimum)
- tech skills required:_
- hardware/software support.
- ability to support windows os for desktops and laptops.
- support for end user in loading appropriate drivers in a win environment, knowledge of office suite.
- experience using at least one itsm ticketing tools (e.g. Service now, ca, remedy, clearvision, etc.)
- desired: familiar with ticketing systems and knowledge database