Discover your future at citiworking at citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.job overviewthe customer service representative is an entry-level position responsible for providing assistance to branch employees, enabling a positive customer service experience and executing day-to-day banking activities in coordination with the customer service function. The overall objective is to promote high quality customer service to citi clients and to achieve client satisfaction by delivering optimal solutions. Responsibilities:manage and coordinate branch resources, such as financial documents and securities in national and foreign currencyassist tellers with day-to-day banking activities to ensure processes are completed in an accurate and efficient mannercontrol and manage cash, valuated forms, and means of accesssupervise and ensure that proper banking protocols are completedreconcile teller transactions against branch accountingperform banking administrative tasks and follow-ups, as needed for the branchassist with the opening and management of customer accountsassist with window operations and funnel overflow to other channelsfulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.qualifications:2-4 years' relevant experience in customer serviceknowledge of: regulations and operational processes of branchmicrosoft office experiencebanking accounting or basic accounting experienceeducation:high school diploma or equivalentthis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.-job family group:customer service-job family:branch service-time type:full time-most relevant skillsplease see the requirements listed above.-other relevant skillsfor complementary skills, please see above and/or contact the recruiter.-citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi. View citi's eeo policy statement and the know your rights poster.