This position respond to field service queue calls, emails, and chats that come into the customer care centersupport fsrs in analyzing site technical issues as part of the technical escalation processfor most critical/complex issues, take the lead of resolution (data collection, analysis, troubleshooting, implementation of a solution, & escalation to level 3 if necessary) for problems associated with 3phase ups systems or components.research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house.resolve advanced technical problems brought to us by external customers, sales personnel, and engineering.identify and qualify product failures and assist l3 in understanding and resolving them.case tracking with entries in our crm system.research and documentation of technical problems and solutions.ensure correct appliance of schneider quality processes (issue to prevention, tex, international service request, etc.)act as a coach for more junior tsesperforms site visits with field service representativesprovide after-hours support for the schneider-electric install base through an on-call rotationsupport strategic accountsother duties as assigned by the technical support managermain interactions:service operations, field service managers, service execution managers, field service representatives, service coordinators, quality teamskey success factors:strong technical skills with apc, mge, and/or schneider-electric upssability to handle multiple tasks simultaneouslydisplay a solid customer-focus mindseton-site or remote advanced technical support experienceskills required (can be adapted per technologies used in se business units):electrical engineering degree or equivalentexperience in system troubleshooting, diagnosis, and problem-solving for:3ph power ups systemsapc productsmge productsschneider electric productsability to troubleshoot electronic and 3 phase equipment using schematic or block diagramsthorough understanding of principles of ac and dc power, various ac and dc supply circuit components.exceptional communication skills and report writingfsr for 5-7 years or l1 with 10 years experience and fsr training on required productslet us learn about you!Apply today.looking to make an impact with your career?When you are thinking about joining a new team, culture matters.at schneider electric, our values and behaviors are the foundation for creating a great culture to support business success.we believe that our impact values – inclusion, mastery, purpose, action, curiosity, teamwork – starts with us.impact is also your invitation to join schneider electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.it is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.we are looking for impact makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.we celebrate impact makers and believe everyone has the potential to be one.become an impact maker with schneider electric – apply today!€36 billion global revenue+13% organic growth*+ employees in 100+ countries#1 on the global 100 world's most sustainable corporationsyou must submit an online application to be considered for any position with us.this position will be posted until filled.schneider electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.we mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.we believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.at schneider electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.our trust charter is our code of conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.you can find out more about our trust charter hereschneider electric is an equal opportunity employer.it is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.#j-*-ljbffr