Redefine the future of customer experiences. One conversation at a time.
at nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation‑centric platform powered by ai.
position
we are looking for an expansion account executive who will partner with existing customers to identify business challenges and deliver meaningful solutions that drive measurable outcomes.
key responsibilities
* identify and close upsell and cross‑sell opportunities within an existing smb customer base to drive expansion revenue.
* proactively engage customers via calls, email, sms and other channels to uncover new opportunities.
* lead discovery conversations; listen first to understand business challenges and align solutions to real customer needs.
* deliver value‑focused demos showing how solutions solve specific business problems and drive outcomes.
* own the sales cycle – manage pipeline, forecasting, and follow‑up with discipline using salesforce.
* operate with accountability; take full ownership of performance, activity and results.
* continuously improve by building product knowledge, sales skills and understanding of ai trends.
* position ai‑powered solutions and articulate platform value, including ai‑driven capabilities that improve efficiency and customer experience.
success metrics
* consistently meet or exceed expansion revenue targets.
* maintain a disciplined, well‑managed pipeline and follow‑up cadence.
* demonstrate strong business acumen in identifying and solving customer challenges.
* effectively incorporate ai tools into your workflow to improve productivity and outcomes.
* build trusted relationships with customers through professionalism and reliability.
qualifications
* 2+ years’ experience in sales, account management or customer‑facing roles in a fast‑paced environment.
* proven ability to meet or exceed performance goals (revenue, retention or activity‑based metrics).
* strong communication skills; able to simplify complex concepts – advanced english (spoken & written) required.
* comfortable with outbound engagement and proactive customer communication.
* highly organized with strong follow‑through and attention to detail.
* coachable and open to feedback, with a track record of applying it.
* self‑motivated and resourceful; take initiative to solve problems and develop skills.
* interest in ai and technology; willing to continuously learn and apply new tools.
* nice to have:
o bachelor’s degree in business or related field.
o experience selling saas, ucaas, ccaas or related technologies.
o familiarity with salesforce or similar crm platforms.
o familiarity with qualification frameworks (bant / meddpicc).
o exposure to ai tools (e.g., chatgpt, copilot) in a professional setting.
o prior experience supporting us‑based customers in a b2b environment.
candidate profile
* proactive, ownership‑driven and not waiting for direction to move work forward.
* follow through on commitments and take accountability for results.
* resilient with a positive, solutions‑oriented mindset.
* motivated by growth in performance and career.
* prioritizes learning and invests in own development.
what matters most
* ownership and accountability.
* consistency and discipline.
* coachability and continuous improvement.
* curiosity and willingness to learn.
* drive to achieve meaningful results.
compensation & growth
* competitive base salary + uncapped commission.
* opportunity to grow and advance your career with a company at the forefront of ai‑powered customer experience.
total rewards
* health insurance – major health, vision and dental coverage for employee, legal partner, and children under 25.
* life insurance – 24 times monthly salary.
* work‑life balance – 10 personal days before first anniversary, 12 vacation days on first anniversary, plus 5 personal days annually thereafter.
* financial security – 30‑day christmas bonus, 50% vacation premium, company‑matched food vouchers (1 uma/month), and a 13% matched savings fund (capped at 1.3x annual uma).
* wellness – employee assistance program and comprehensive wellness initiatives.
* growth – ongoing learning and development opportunities and career advancement.
about nextiva
founded in 2008, nextiva has grown into a global leader trusted by over 100,000 businesses and 1 m+ users worldwide. Headquartered in scottsdale, arizona, with teams across the globe, we are the future of customer experience and team collaboration through an ai‑powered, conversation‑centric platform.
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