*job id*:198797
*required travel*: minimal
*location*:reqlocation*
*who are we?*:
*in one sentence*:
serve as first point of contact for incidents and service requests from end-users
*what will your job look like?*:
*key responsibilities*:
- serve as the first point of contact for customers, addressing various products and services.
- coordinate communication for all critical issues.
- dispatch cases to the appropriate function based on product/service understanding.
- perform basic validation of information and follow up if necessary.
- validate case severity and reassign if needed.
- ensure proper handover of open tasks to the next shift.
- adhere to unit
- and contract-defined slas.
*behavioral competencies*:
- excellent communication skills in english and spanish.
- proficiency in ms office and good presentation skills.
- ability to work independently and make decisions within defined parameters.
- quick learner with adaptability and a sense of ownership and accountability.
*all you need is...*:
- *local number porting (lnp)*:knowledge of lnp processes, essential for transferring phone numbers between service providers.
- *data accuracy*:ensure all information provided is accurate to avoid delays and rejections.
- *customer service*:assist customers with the porting process, including obtaining necessary documents like letters of authorization (loa) and customer service records (csr).
- *problem-solving*:resolve issues such as address or name mismatches that can cause order rejections.
- *communication*:effectively communicate with customers, resellers, and carriers to ensure a smooth porting process.
*why you will love this job*:
- you will have a wide scope of activities
- you will have excellent products and solutions
- you will have scope for professional development
*amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce