*responsibilities*: - responsible for attracting, maintaining, retaining and growing the relationships managed with clients in the portfolio, offering a high value service advising on segment products. Serves a consolidated client portfolio. - generate leads through client references, commercial activities, market mapping exercises like carpet bombing, micromarketing activities, joint events in partnership with associations. - use all available intermediary channels to generate leads, focus on open market sourcing, to engage with potential new customers. - understand customer needs, explore and educate customer on value add in terms of their commercial needs. - address how citibank products and services can meet their business requirements. - influence the customer to initiate the relationship which helps in supporting the immediate needs. - identifying opportunities of working capital, term loan & non fund based products. - ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. - act as the escalation point for their unresolved queries and complaints. - ensure that know your client and anti-money laundering and other compliance norms are strictly adhered to. - complete all mandatory certifications within 90 days of joining the bank and continuously keep self updated on changes in products, processes and compliance/regulatory norms. - provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them. - fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. *qualifications*: - bachelor's degree. Experience in sales of financial products. - awareness about markets/current trends, general awareness about current affairs. Awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc. Strong sales and relationship skills and should be comfortable with self-sourcing of asset clients. Knowledge of financial statements. Exp - experience in sales - trade fx & asset exposure would help awareness about markets/current trends, general awareness about current affairs awareness about banking regulations/product regulations around insurance/investments etc. Understanding of basics of finance.basics of banking; understanding of markets - key drivers, current trends etc. - ability to sell - strong selling/product pitching abilities; relationship management skills/potential to manage; high achievement orientation - consistently demonstrates clear and concise written and verbal communication skills *e*ducation*: - bachelor’s/university degree or equivalent experience*job family group*: consumer sales - *job family*: consumer business development - *time type*: full time - *most relevant skills* please see the requirements listed above. - *other relevant skills* for complementary skills, please see above and/or contact the recruiter.- - view citi’s _eeo policy statement_ and the _know your rights_ poster._
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