*position*: business operations analyst ll - data management specialist
*:
arrow electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A fortune 133 company with 22,000 employees worldwide, arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
*responsibilities*:
- * product line support*:learn and understand multiple product lines to support data management efforts related to products, assets, subscriptions, and contracts/agreements.
- * data accuracy*:ensure complete and accurate data management, including performing data entry tasks as needed.
- * problem solving*:investigate and determine the root causes of issues and prioritize tasks to resolve them efficiently. Create and submit new policies or standards for ensuring appropriate data entry, usage and controls.
- * communication*:effectively communicate with business users, customers, suppliers and technical resources.
- * training/mentoring*: train team members as well as others across the business both formally and informally. Focus on building out the skill set for the team to improve efficiency.
- * process development/solution design*: use existing system, product and supplier knowledge to develop areas for improvement and design new solutions.
*maintain item specifications for supplier products*:
- verify and validate product details with suppliers to ensure accuracy and consistency.
*data mapping*:
- analyze supplier install base and renewal data, identify gaps, and communicate regularly with suppliers, supplier managers and other stakeholders.
- ensure accurate mapping of data fields across various databases and spreadsheets, maintaining data integrity.
- regularly audit and cross-reference data to ensure consistency and reliability across all data sets.
- identify opportunities to improve data mapping processes and implement best practices.
*maintain partner/end user asset & contract information*:
- ensure that the data is current and accurately reflects the available specifications. Use internal systems and supplier systems to identify accurate information to update any missing or incorrect data. Update the asset records as required.
- investigate and determine the root causes of asset and contract discrepancies, implementing corrective measures to rectify issues.
- resolve issues related to supplier data feed file fallouts, ensuring smooth data integration and mínimal disruption.
- validate data files provided by partners with the suppliers and process the data file integration into arrow’s system.
*process customer and internal user requests for data changes*
- review and take necessary actions on requests routed through the arrow ecs partner portal (arrowsphere) and internal case management system, ensuring timely and accurate processing.
- * requirements*:
- * attention to detail*:ability to manage and ensure data accuracy.
- * organization*: ability to manage multiple supplier related projects at one time.
- * excel skills*:high proficiency in excel for data analysis and management tasks. User knows how to use pivot tables, vlookup and other advanced functions.
*preferred qualifications*:
- strong preference for renewals experience in the industry.
- experience in data management or a related field.
- familiarity with categorizing items into technology buckets (business applications, compute, data intelligence, infrastructure, networking, security, storage), sub-technologies, and product subtypes (hw, sw, asset, component, etc.).
- * problem solving*:strong problem-solving skills to identify and resolve issues.
- * prioritization*: ability to prioritize tasks effectively.
- * communication & interpersonal skills*:excellent verbal communication as well as concise written communication skills to interact with suppliers and various stakeholders, especially it.
- * training*:proven experience developing process documentation and training others on new processes.
*what's in it for you?*
at arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we of