Customer experience strategist
we are a team of skilled professionals who share a passion for delivering exceptional customer experiences. Our diverse backgrounds and perspectives drive innovation, enabling us to lead in science and technology.
your key responsibilities:
* develop and implement a customer experience strategy that aligns with corporate objectives, ensuring a unified focus on customer satisfaction.
* analyze customer feedback and data to identify trends and areas for improvement, driving initiatives that enhance the customer journey.
* lead efforts to integrate digital tools and platforms, improving customer interactions and streamlining processes for greater operational efficiency.
* identify and execute opportunities for automation within customer service processes, aiming to boost efficiency and reduce response times.
* manage cash collection processes to ensure timely and accurate receipt of payments, thereby enhancing cash flow and financial performance.
* collaborate with sales, marketing, and other teams to ensure a consistent and high-quality customer experience across all touchpoints.
what we look for:
* proven experience in managing customer experience, preferably in a regional or global context, demonstrating a deep understanding of customer needs.
* strong leadership abilities to inspire and influence teams, fostering a collaborative environment focused on achieving customer excellence.
* excellent analytical skills to interpret data effectively, facilitating informed decision-making and strategic planning.
* exceptional communication and interpersonal skills that enable effective collaboration across diverse teams and functions.
* strong project management skills with a keen attention to detail, ensuring successful execution of initiatives and programs.
* advanced proficiency in multiple languages, including advanced english, enhancing communication with diverse customer bases and contributing to improved engagement and satisfaction.
key qualifications:
* candidate must have strong analytical and problem-solving skills.
* ability to work independently and as part of a team.
* strong communication and interpersonal skills.
about us:
we are a dynamic organization that values innovation, collaboration, and customer satisfaction. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.