*responsibilities*:
- manages a large multi-faceted project/account/campaign or multiple projects at the same time.
- owns project goals leveraging expertise to inspire a sense of shared purpose within the project team.
- organizes new challenges and drive business results.
- uses best practice pmo methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.
- drives end results of the project as a representative of the business.
- works closely with the customer, sales team, engineering and manufacturing to define a project scope and objectives for project members.
- prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.
- assesses project risk potentials and discover potential problems before they occur.
- applies a proactive approach in routinely tracking the project participant progress against project goals.
- defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.
- identifies and where required amends the approach to the context and constraints of each project.
- constantly improving their own and their teams' skills through lessons-learned reviews at project completion.
- possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
- articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.
- promotes partner involvement through effectively communicating project status upward and to the client.
- applies lessons learned from recent projects to future projects.
- communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
- proactively follows escalation and change control processes.
- owns all management reports on a given engagement.
- promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.
*qualifications*:
- 6-10 years of project management experience - preferably from a mortgage or financial services environment
- pmp certification strongly preferred, six sigma a plus.
- ability to develop project plans, manage individual deadlines and goals.
- knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
- ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
- manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
- manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
- stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.
*education*:
- bachelor’s/university degree, master’s degree preferred
*área*: oficina de modernización - banco nacional de méxico (banamex)
*ubicación*: ciudad de méxico
*seniority*: subdirección
*propósito del rol*:
impulsar la adopción sostenible de los programas de modernización del banco mediante la *ejecución disciplinada* de estrategias de comunicación, capacitación y gestión del cambio.
El rol actúa como un habilitador clave para asegurar que los colaboradores entiendan, adopten y capitalicen los nuevos procesos, plataformas y modelos operativos, contribuyendo a mejorar productividad, eficiencia y experiência.
Este puesto está enfocado en *ejecución de alto nível*, coordinando equipos, alineando stakeholders y garantizando que el cambio llegue correctamente a cada segmento de la organización.
*mandato del puesto*:
- aterrizar las estrategias definidas por la oficina de modernización en *planes de comunicación, capacitación y change management* listos para implementar.
- operar proyectos de transformación y cambio organizacional de principio a fin, incluyendo diagnóstico, gestión de impactos, capacitación y seguimiento de adopción.
- desarrollar y mantener herramientas y materiales que faciliten la transformación del banco.
- alinear y diseminar mejores prácticas para elevar la madurez organizacional en temas de cambio.
*responsabilidades clave (enfocadas en capacitación, comunicación y change management)*:
*1) comunicación estratégica y narrativa de transformación*:
- diseñar y ejecutar planes de comunicación multicanal para iniciativa