Job title: technical support consultant
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about the role:
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this is a fantastic opportunity for a highly skilled and experienced technical support consultant to join our team. As an experienced senior technology support analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.
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we provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: making an impact that matters for our clients, our people, and society.
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key responsibilities:
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* maintain end-user relationships across the organization and provide technical support to our mobile workforce locally, at client sites, or other necessary locations.
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* demonstrate excellent customer service and technical skills for resolving issues with laptops, printers, software, and mobile devices.
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* deliver training programs to the user community, showcasing your presentation skills.
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requirements:
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* fluent in english and spanish.
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* minimum 5 years various technology experience.
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* minimum 2 years of experience providing technical support within a corporate it department: computer hardware/software including laptops, printers, and smartphone technology along with ms windows and mac os, msoffice 365 products, other cloud-based technologies with desktop security and compliance applications.
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* ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
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* ability to apply strong problem-solving skills to identify, diagnose and implement appropriate resolution, both in-person and virtually using remote control tools such as logmein gotoassist & rescue.
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* leadership skills.
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preferred qualifications:
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* perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices, and printers.
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* ability to engage with vendors to coordinate hardware repairs for laptops, mobile devices, and printers.
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* ability to maintain accurate inventory of all it assets.
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* experience providing one-on-one and group training for peers and customers, including onboarding of new hires.
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* participate in after-hours support program on rotating basis.
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* occasional call center phone support may be required.
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our culture:
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we are committed to providing equal opportunity and reasonable accommodation for people with disabilities. Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
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professional development:
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from entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
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employment eligibility:
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before any practitioner begins working with us, the candidate should provide documentation validating their employment eligibility upon starting work.
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