Job summary
the project specialist i will manage smaller, repeatable projects, with lower project governance requirements. This position will be responsible for ensuring customer needs are satisfied by providing specific deliverables consistent with the sow. The ideal candidate is customer focused and driven by results, as well as a self-starter, team player, and has great interpersonal skills.
duties and responsibilities
* build and maintain project project delivery schedules on small scale imac-d projects, under direction of a project manager or handling independently.
* meet pre-defined project commitments and manage multiple workstreams.
* create and manage cases to closure in clearvision and other dispatch tools.
* assign and manage work for technicians and provide first point of escalation for both technicians and clients.
* monitor and evaluate project timeline and activity, reporting on progress to project managers and leadership.
* communicate any issues to project managers and stakeholders and recommend solutions.
* other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company
basic qualifications
* associates degree or related experience in business administration, project management, information systems or related field.
* 0 – 2 years of related experience such as in project management, business administration, operations management, it management support, or contract management.
* technical reporting, and research skills.
* skilled in microsoft office.
* experience in presenting and meeting facilitation.
* preferred qualifications