Technical service consultant/site reliability engineerbased at: relex office in mexicoemployment type: permanent, full-timetravel: some ad hoc travel to client sites and the atlanta office may be requiredthe relex team in the americas is growing, and we're now looking for a technical consultant/site reliability engineer. You'll join our global continuous services team which provides technical expertise, succeeding in your role by ensuring service levels are met for a portfolio of customers. In this role, you'll have the chance to contribute your skills and expertise to the team, making a real impact on our ongoing success while working closely with our teams in atlanta and helsinki, finland.join us as a technical service consultant, and this is some of what you’ll be doing:customer support & technical services:plan and execute development work in customer environmentsinvestigate technical issues and application problems for our customershandle escalations from the support teamwork closely and communicate with relevant internal & external stakeholdersaid users in getting the most out of the platform by responding to support requestsexperience in understanding, defining, and documenting customer requirements and translating those into technical solutionsintegration & development:build and maintain integrations between relex products and customer backend systemsmanage technical workstreamsread and understand code, with scripting knowledge.infrastructure & operations:oversee routine platform maintenance tasks such as patch management, upgrades, and troubleshootingautomate systems using gitlab, terraform and ci/cd pipelinesmonitor platform performance metrics and devise strategies to enhance system health, capacity, cost and reliabilityhelp teams monitor the availability and performance of their services by using internal observability platformswe're looking for: bachelor's/master's degree or experience working in software engineering, information systems engineering, computer engineering or computing sciencestrong analytical and problem-solving skillsstrong teamwork capabilitiestechnical troubleshooting experiencegood english proficiency (both verbal and written) and spanish skillsexperience in programming/database/query languages & tool skills (sql server, ssis, powershell, java, javascript, ruby, or similar)basic knowledge of databases and gitbasics of linux and unixexperience working with external customersunderstanding of how support services functionexcellent communication skillswhat we consider as an advantage: experience and understanding of retail, supply chain management and enterprise softwareknowledge of other coding languagesproven track record of successfully leading client work and implementationsknowledge of application monitoring and distributed systemsexperience in business analyticsmicrosoft azure cloud certificationwork experience in an international environmentprevious experience from any of these technologies/tools: google cloud, aws, prometheus, grafana, datadog, azure monitoring, honeycomb, terraform cloud, github, gitlab, apache kafka, kubernetes and containerization technologies, identity and access management solutions like entra id.ambition to grow as an individual and professionalwhat we offer in return:challenging projects in an international working environmenta fun, ambitious, and committed team of smart people to work witha front row seat in a rapidly growing and international software companya respectful and professional, yet easy-going atmosphere where individual thinking is encouragedflexible work hours and the possibility to work remotelypossibility to grow in the company (multiple career paths) and to have support from an experienced teama position where you can help retailers fight against food waste with the latest technologyare you the one we're looking for? Apply today and become a part of our relex family!About relex: relex solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits. Optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.relex is trusted by leading brands including oxxo, grupo herdz, home depot, and has offices across north america, europe, and the asia pacific region.relex solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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