Job Summary We are seeking a IT Manager – ServiceNow to lead our ServiceNow platform team in the ongoing evolution of our domain-separated, multi-tenant implementation. This is a hands-on leadership role where deep technical expertise in ServiceNow, platform governance, and cross-team collaboration are essential. Lead and mentor a team of ServiceNow developers and system administrators to deliver high-quality, sustainable solutions.
Own the health, design, and roadmap of CompuCom’s domain-separated ServiceNow instance.
Oversee customer integrations including identity and access management (SSO, LDAP) and custom configurations.
Act as the primary point of contact for platform operations and integrations, including coordination with InfoSec, network, architecture, and client delivery teams.
Inbound/outbound web service integrations (REST/SOAP)
Drive technical and architectural decisions that support platform sustainability, reusability, and performance across all tenants.
Serve as escalation point for troubleshooting performance, security, and functionality issues.
Manage platform upgrades, vendor maintenance windows, failover testing, and patching schedules.
Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
~8+ years of relevant IT experience, including hands-on development in ServiceNow
~ Experience managing a multi-tenant or multi-customer ServiceNow environment, especially in an MSP setting.
~ JavaScript and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions)
~ Major Medical Expense Plan