-job description*role purpose*
the triage stage within financial crime (fc) investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing.
the triage team is responsible for quickly and accurately assessing leads for eligibility and completeness to initiate a case within fc.
qualified cases are passed to the appropriate external investigative reporting team (for immediate decisioning), major investigations(mji), fraud investigations management(fim) and complex investigations teams (for investigation).
*main activities*
the jobholder will typically deal with the following:
- stage 1_
- identifying and prioritizing referrals received where special action is required, e.g.:
- where urgent action is required
- staff-related referrals (internal investigations)
- creation of the case onto the case-management system
- allocation of the case to a triage investigator (i.e. colleagues dealing with wider triage investigations)
- stage 2_
- assessing / validating that the referral meets acceptance criteria.
- undertaking hsbc exposure check, acceptance criteria and case qualification, prior cases review and additional activities for the corporate and institutional banking customers.
- passing case onto investigations (complex or mji or external investigative reporting or function instructional manual) or other fc team (by agreed method)
- or, completing the case within triage and closing the case as appropriate.
requirements- capable of picking up, and applying, new ideas/concepts quickly
- excellent organisation and analytical skills
- enthusiasm and a positive 'can do' attitude
- efficient and effective decision-making skills
- good pc skills and knowledge of microsoft software
- adaptability, flexibility and resilience
- knowledge of bank enquiry systems and general aspects of the bank processes
- strong inter-personal, customer service and communication skills - written and verbal
- a self-motivated person who has the ability to work effectively alone as well as a team-player
- able to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
- existing fc and/or fraud operations / investigations or branch experience would be an asset