What you´ll do
* accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
* - stock management: orchestrate and prioritize customer needs vs. Supply chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill outstanding customer and intercompany orders, while minimizing costs. Manage stock (cross sbu) in case of shortages and force majeures, prioritizing cases based on customer segmentation, customer specific requirements & delivery priority rules. Manage material lifecycle phase in/out in collaboration with csx, supply planning, material master data (mmd) and gbs+. Support ad-hoc requests (i.e. customer batch prolongation, mature stock, etc).
* build customer’s trust & relationship by providing relevant & accurate supply and stock information to csx team and specific customer solutions to ensure superior customer experience and error-free management.
* enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
* provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention. Responsibilities may include resolving supply chain/ customer issues and/or providing/managing data.
* support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via csx.
what makes you a good fit
* bacherlor degree in administration or similar.
* 3+ years of experience in a related field (supply chain, customer service)
* knowledge in stock management
* sap
* order to cash process knowledge
some perks of joining henkel
* flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
* diverse national and international growth opportunities
* global wellbeing standards with health and preventive care programs
* gender-neutral parental leave for a minimum of 8 weeks
* employee share plan with voluntary investment and henkel matching shares
* flexible benefits
* savings fund
* friday early finish
at henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
job id: 25084770
job locations: mexico, estado de méxico, huixquilucan
contact information for application-related questions: recruitment.latam@henkel.com
please do not use this email address for sending your application or cv. To apply, please click on the "apply for this role" button below. Applications sent via e-mail will not be accepted.
application deadline: as long as the vacancy is listed on our career site, we are happy to receive your application
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