*role objective*:- manage hr operations service delivery.ensure service timeliness, efficiency and quality.- lead hr operations teams with focus on teams' performance, engagement and development.- build positive relationships with service recipients and stakeholders, with focus on customer experience and collaboration.- drive continuous improvement initiatives focused on service standardization, quality and efficiency.*key responsibilities*:- lead hr operations service delivery - ensure service continuity and performance in line with agreed kpis, slas and budget- ensure hr operations comply with local labor laws, regulations, and global policies while managing risks associated with service delivery- monitor service delivery to identify potential risks, and proactively mitigate them.report status updates to the relevant stakeholders.- drive continuous improvement in hr processes and services, to optimize value for cost, drive standardization and alignment.- champion productivity enhancements through simplification, standardization, and automation.- efficiently execute required change management activities, ensuring proper communication to involved teams and stakeholders.- manage, coach, and mentor hr operations teams.ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope.- build strong relationships with local, regional and global stakeholders to align service delivery with organizational goals and strategic objectives.- represent hr operations in interactions with other hr functions, supporting solution development and continuous improvement.*qualifications & requirements*:- bachelor's degree required; advanced degree preferred in human resources, business administration, or a related field, or equivalent combination of education and experience.- minimum of 8 years of progressive hr experience in an international and dynamic environment.- proven experience in hr operations, managing complex and high-volume transactions, ideally in a global setting.- at least 5 years of experience in team leadership, including managing dispersed teams across locations.- fluency in spanish and good working knowledge of english.- advanced knowledge of hr systems (e.g., workday, hr ticketing systems).- proficient in microsoft office suite (excel, word, powerpoint) and sharepoint.- excellent communication skills and a strong customer service orientation.- demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking.- strong leadership capabilities with a track record of building cohesive and high-performing teams.- resilience and ability to navigate complex situations, including conducting crucial conversations.- solid business acumen alongside hr expertise.- commitment to confidentiality, integrity, and data privacy.- strong organizational skills with the ability to manage high workloads and meet deadlines under pressure.- adaptability and capability to lead teams through change.