Job description
complex group sales manager (waldorf astoria riviera maya & conrad tulum) (hot0c16v)
work locations
waldorf astoria riviera maya – carretera federal, cancun – tulum, cancun 77569
a complex group sales manager manages the groups, conference, and events sales office and the on‑property reservations team to actively convert customer enquiries into confirmed sales.
What will i be doing?
As complex group sales manager, you will manage the groups, conference and events sales office and the on-property reservations team to actively convert customer enquiries into confirmed sales. The complex group sales manager will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
maximize all group, conference, and event revenue opportunities
review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
contribute to the selling strategy of the hotel, and manage the department's adherence to achieving that strategy
understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any team member
ensure the group, conference, and events (gce) sales team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
manage and develop the group, conference, and events (gce) sales team to ensure career progression and effective succession planning within the hotel and company
what are we looking for?
A complex group sales manager serving hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
demonstrated previous managerial or supervisory experience in a reservations and/or conference and events sales function in the hotel/leisure sector
strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
excellent selling capability and an ability and desire to coach selling techniques to their team
excellent organisational and planning skills
accountable and resilient
ability to work under pressure
flexibility to respond to a range of different work situations
it would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
knowledge of the hotel property management systems
previous experience in the same or similar role
what will it be like to work for hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
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