Toyota of hollywood is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused service bdc representative to join our service center.
If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.
As a service bdc representative, you’ll be the voice and first impression of our service department. Your role will focus on driving service business through proactive communication and persuasive follow-up:
proactively reach out to customers to schedule and confirm service appointments
use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
overcome objections and present the value of timely service and genuine subaru care
follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
collaborate closely with service advisors and management to maximize daily shop capacity
maintain detailed, accurate records and consistently meet or exceed service appointment goals
qualifications
required: minimum of one year of experience in a call center, bdc, or high-volume customer contact role required (automotive experience preferred).
Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
exceptional communication, listening, and persuasion skills
strong organizational habits and attention to detail
energetic, upbeat, and professional attitude
ability to multi-task and adapt quickly in a fast-paced environment
dependable, polished, and driven to succeed
schedule
this role requires availability during the following days and hours:
monday - saturday: 8:00am - 5:00pm
sunday: closed/off
plus one additional weekday off.
Compensation
this position pays $20.00/hour, plus bonus opportunities based off performance, such as individual appointment shown.
Benefits
medical, dental and vision plans
short and long-term disability
paid holidays & paid time off
paid life insurance
401(k) retirement plan
employee assistance plan
paid training
hiring requirements
18 years or older required
all potential employees must pass pre-employment testing including a background check and drug screen
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