Job req id
*48989*
- work type
*hybrid*
- department
*sales*
eaton’s corporate sector division is currently seeking a master data analyst.
- what you’ll do:
*job summary*
maintain full updates into crm system (sap) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities.
*responsibilities*:
a. Review contract updates
b. Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustements
c. Review and release invoicing activities for preventive maintenance
d. Update projects individual projects assigned by functional manager
e. Create and close tickets for requests related with modified accounts trought sales force tool
f. Follow up for service request in regards of new accounts to be set up
g. Able/unable accounts into crm (sap)
h. Assure to block obsolete parts reported
i. Ability to constructively manage conflicts and discrepancies towards positive resolution
j. Prioritizing customer demand to assist with improved product flow
k. Work with finance team to resolve customer credit requests
l. Correct assignment for other divisions request
m. Portal webs maintenance
n. Maintain safe, clean working environment in compliance with all eaton safety standards, life saving rules, and daily 5s+ requirements to help build a zero incident culture.
- qualifications:
*education level required*
- bachelor degree necessary.
*years and area of experience required*
- minimum 1 year customer interaction/support experience
*technical knowledge*
- knowledge of crm software and sap
- strong written and verbal communication skills
- knowledge of oracle (if better)
- ability to speak, read, listen an write in english
- skills:
*soft skills*
- drive for results
- makes decisions & solves problems
- demonstrates a collaborative style
- promotes and champions change
- business acumen
- pursues personal development
- team work
we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
- eaton strives to provide benefits and programs that are competitive and focused on employee well-being. These programs are offered across the united states and puerto rico, but specific programs and options available may depend on eligibility factors such as geographic locations, date of hire, employment type and the applicability of collective bargaining agreements.
*about us*
- eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re helping to solve the world’s most urgent power management challenges and building a more sustainable society for people today and generations to come.*our commitment to inclusion & diversity and sustainability*
- we are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual global inclusion and diversity transparency report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 sustainability goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.
*recent awards: honored to be recognized*
- 2018-2025 world's most admired companies, forbes
- 2016-2023 best place to work for lgbtq equality, hrc
- 2023-2024 top 100 global most loved workplaces, newsweek
- 2012-2025 world's most ethical companies, ethisphere
- 2020-2023 "top employer" in mexico
- 2021 "best lgbt places to work 2021" in mexico