Job req id
49532
work type
hybrid
department
sales
eaton's corporate sector division is currently seeking a call center agent residential.
what you'll do:
job summary
eaton, a leader in intelligent power management, is dedicated to improving life quality and protecting the environment worldwide. We are looking for an call center agent that will provide single point of contact for commercial support to our distributors and sales engineers for the residential power distribution products. Candidate should demonstrate the ability to manage multiple tasks.
job responsibilities
a. Fulfill order management related activities for distributors
b. Drive customer affinity by delivering exceptional customer service (meeting or exceeding phone and email metrics as well as team service level agreement)
c. Identify and implement process improvements
d. Maintain daily usage of the customer 360 tool
e. Change notice management
f. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
g. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
h. Proven analytical and critical thinking skills
i. Ability to constructively manage conflicts and discrepancies towards positive resolution
j. Prioritizing customer demand to assist with improved product flow
k. Work with finance team to resolve customer credit requests
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qualifications:
education level required
* bachelor degree from an accredited institution, engineering preferred (industrial, metal mechanic, electric, etc)
years and area of experience required
* minimum customer interaction experience (3 years)
technical knowledge
* high ability to speak, write, and read english – fully bilingual required
* knowledge of crm software and sap
* strong knowledge of microsoft office (word, excel, email, internet)
* strong listen, written and verbal communication skills
* desirable previous experience on call center activities.
* knowledge of vista, votw and mentor software
skills:
* drive for results
* makes decisions & solves problems
* demonstrates a collaborative style
* promotes and champions change
* business acumen
* pursues personal development
we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
eaton strives to provide benefits and programs that are competitive and focused on employee well-being. These programs are offered across the united states and puerto rico, but specific programs and options available may depend on eligibility factors such as geographic locations, date of hire, employment type and the applicability of collective bargaining agreements.
about us
eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.
founded in 1911, eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit follow us on linkedin.
our commitment to inclusion & diversity and sustainability
we are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual global inclusion and diversity transparency report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 sustainability goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.
recent awards: honored to be recognized
* world's most admired companies, forbes
* best place to work for lgbtq equality, hrc
* top 100 global most loved workplaces, newsweek
* world's most ethical companies, ethisphere
* "top employer" in mexico
* 2021 "best lgbt places to work 2021" in mexico