Regional is operations manager - americas
hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!
opmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 r&d centers, opmobility relies on its 40,300 employees to meet the challenges of transforming mobility.
our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.
as part of the global is operations team, the regional is operations leader for amer is responsible to:
* manage is operations service delivery within the amer region, in coordination with global is operations leader and central services teams, ensuring operational stability, performance, and customer satisfaction.
* act as the primary regional contact for major incident management, urgent standard change coordination, sla/kpi tracking, and communication.
* manage the alignment of amer regional operations with global governance and contributes to the build-to-run transition for projects and evolutions.
he/she promotes and supports the deployment of group is/it policies, standards, and procedures at amer level and drives operational excellence and continuous improvement of it services delivered in the amer region, identifyingrisks, bottlenecks, and improvement opportunities in operational processes.
main activities:
support and corrective maintenance:
* oversee and manage major is incidents impacting the amer region, ensuring rapid response, escalation, and resolution.
* act as the is amer escalation point for critical incidents and service disruptions.
* maintain clear communication with stakeholders throughout incident lifecycle (major incident bridge management).
* ensure effective is post-incident reviews and root cause analysis follow-up.
* provide regular reporting on is incident metrics, sla breaches, and corrective action plans (in coordination with is product operation manager and central services teams).
administration & suppervision:
* ensure amer project and evolution handovers are executed following the build-to-run framework.
* support local testing, acceptance, and onboarding of new services into operations.
* manage relationships with external vendors and service partners at amer level (in coordination with is product operation manager and central services teams).
* monitor and optimize amer is resources to support operational efficiency (in coordination with is product operation manager and central services teams).
standard change management:
* manage urgent standard changes within the amer region, ensuring risk assessment, coordination, and timely execution.
* validate amer operational readiness for change implementations.
* ensure all changes follow group it/is governance, approval, and documentation standards.
* support communication and scheduling changes with affected business.
* track and report regional change performance, identifying areas for improvement.
required profile and experience:
* bachelor’s or master’s degree in information systems, computer science, or equivalent.
* itil v3 or 4 certification (service operations or service management) preferred.
* project management or service delivery management certification (e.g., pmp, prince2) is an advantage.
* at least 6–8 years of it operations experience, including 3 years in service delivery management.
* proven experience managing slas and kpis in a regional or global is service context.
* demonstrated success in coordinating build-to-run transitions and operational readiness.
* strong understanding of it service management (itsm) processes: incident, problem, change, and release management.
* familiarity with erp (sap), integration platforms (edi, boomi), and digital solutions
* experience with monitoring and ticketing tools (servicenow, easyvista, jira, etc.)
* excellent communication and escalation management skills.
* customer-oriented and proactive in stakeholder engagement.
* strong analytical, prioritization, and leadership skills.
* capable of working effectively in multicultural and cross-functional environment
as a responsible company, opmobility pays particular attention to diversity and equality within its teams and the group commits to treat all job applications equally.
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